Implementation Specialist

Claimlane; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Claimlane is hiring an Implementation Specialist to own customer onboarding end-to-end, from kickoff to go-live. This entry-level role requires eagerness to learn, strong organization, and a proactive ownership mindset, with hands-on coaching from the team.

Based in Austin, you will map customer workflows, configure accounts, test integrations, and drive Time-to-Value while coordinating with solution architects and the product team to prevent escalations and improve the onboarding process.

Qualifications

• Entry-level role; attitude and aptitude matter more than years on CV.
• Highly organized with extreme ownership; proactively push projects forward.
• Curious about software; no coding background required.
• Fast learner; quickly adapts to tools and processes.
• Clear communication; stay calm with customers under pressure.
• Own projects end-to-end and drive onboarding with accountability.

Responsibilities

• Own Time-to-Value: drive every onboarding from kickoff to go-live.
• Run the Onboarding Factory: use standardized onboarding plans for faster go-lives.
• Configure & Test: set up customer accounts and validate workflows.
• Map the Flows: analyze configurations and relationships across systems.
• Collaborate with solution architects and product team on complex cases.
• Escalate product gaps by documenting customer challenges for the product team.

Skills

Project management

Quick learner

Curious about software

Customer composure

Ownership mindset

A-player attitude

Job description

At Claimlane, we are hiring an Implementation Specialist to own customer onboarding end-to-end as we scale from Series A to Series B. This is an entry point into customer-facing project work: no prior implementation or technical experience required.

You'll be an Owner-Operator: running every implementation through our proven onboarding system, owning Time-to-Value from kickoff to go-live, with hands-on coaching from the team until you're up and running.

About Claimlane

Claimlane is a rapidly growing B2B SaaS scale-up. We fix complex claims and returns processes for top retailers and brands like Matas, Coolshop, Black Diamond, and Tonies.

We're looking for A-players who want to make a difference and grow with the business. We value a strong positive attitude, a high sense of ownership, and long-term thinking. Attitude beats talent.

We want to build a billion-dollar business, and part of that is building a team with billion-dollar potential.

The Role

Implementing customers on time is at the heart of building strong customer relationships and a healthy business. You will own every customer implementation, from signed contract to a live, value-delivering account.

Your mission is to make sure customer projects go live on time, and that they do so with minimum disturbance to the product, CSM, and account-management teams. This is a hands-on, master-of-the-details role. You will map customer workflows, configure and customize accounts, test integrations, and keep multiple projects moving in parallel without dropping a ball.

You will go deep on the product and on our customers, so you can spot problems early and solve them before they ever become escalations.

You will work in close collaboration with solution architects and the product team for complex implementations.

This is a junior-to-mid-level role. You do not need previous experience, but you must be eager to learn, organized, technically curious, and ready to take full ownership of running IT projects.

Key Responsibilities

• Own Time-to-Value: Drive every customer implementation from kickoff to go-live, hitting a 90%+ on-time delivery rate as the single owner of the project.
• Run the Onboarding Factory: Use and sharpen our standardized, repeatable onboarding plans for each customer type, so every go-live is faster, smoother, and more reliable than the last.
• Configure & Test: Set up and customize customer accounts, then test and validate their workflows and functionality until they work flawlessly.
• Map the Flows: Analyze each customer's setup, map out how their workflows and systems connect, and develop deep product expertise so you solve the real problem, not the symptom.
• Work with high ownership: Run projects with high ownership. Bring in solution architects for technical challenges and the product team when something genuinely requires coding or net-new product.
• Close the Product Loop: Document the customer challenges the product can't yet solve and route them clearly to the product team, so the platform keeps evolving around our customers' most urgent needs.

Requirements

• No Experience Needed: This is an entry-level role. We hire for attitude and aptitude, not years on a CV — recent grads and career-changers are welcome.
• Project-Manager DNA: You are highly organized and structured, take extreme ownership, and guide projects forward, proactively chasing blockers without being asked.
• Curious About Software: You enjoy making sense of how systems and workflows fit together, and you're excited to get deep on the product. No coding or engineering background required, only the willingness to learn fast.
• Quick Learner: You pick up new tools and systems fast and are driven by curiosity.
• Customer Composure: You communicate clearly and confidently, can manage difficult customers, and stay calm under pressure.
• A-Player Attitude: You bring positive, optimistic, can-do energy, care deeply about delivering customer value, and are honest, transparent, and ambitious to build a scalable setup, not clear tickets.
• Location & Presence: Based in Austin, Texas and working from our Austin office (No remote work).

Why Join Claimlane?

• Real Ownership: You own onboarding end-to-end. This is the role that makes or breaks a customer's first impression, and it's yours to run.
• Grow Into Customer-Facing Roles: Learn the ropes inside our proven onboarding system, with hands-on support from our Head of Customer Success, and grow from here into broader customer-facing roles, the way others on our team have.
• Steep Growth Curve: Go deep on a category-defining product with undeniable Product-Market Fit, working with complex customers across the Americas.
• The Upside: Competitive salary + an attractive warrants / stock-option program + super cool colleagues!

Location and Process

This role is based in Austin, Texas, working from our Austin office. We have a strong in-office culture and value the energy of being together to build. We offer high flexibility to design your work so it fits your life but we don't do remote work.

Hiring Process

• Intro Call: Let's see if we click (15–30 mins)
• Culture Interview: Dive into values, mindset, and team fit (1–2 hours)
• Focused Interview: Dig into your skills running projects and customers (1 hour)
• Team Meetup: Say hi to the team (30 mins)
• References: A final check with 3 references before we make things official