Implementation Project Manager - Utility Customer Care & Billing Software

National Information Solutions Cooperative, Inc.; Northern (KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

National Information Solutions Cooperative, Inc. seeks an Implementation Project Manager to oversee software implementations for Member/Customers of the CC&B product. You will train end users, validate data conversions, and provide ongoing application support throughout the project lifecycle.

The role emphasizes strong communication, project management, and the use of generative AI tools to improve efficiency. Hybrid work options are available with occasional travel to client sites.

Qualifications

• Bachelor’s degree in a business-related field or equivalent experience.
• Experience with software implementations and project management.
• Ability to train end users and present software solutions.

Responsibilities

• Assist and coordinate basic software implementation project plans.
• Present and train software application to Member/Customers end users.
• Share best practices with Members/Customers for process efficiency.
• Validate converted data accuracy and engage Members/Customers in data verification.
• Provide application support throughout the project lifecycle.
• Perform data mapping from legacy systems.
• Create and adjust software configuration per project requirements.
• Occasional after-hours support as needed.
• Leverage AI tools to enhance productivity and problem-solving.
• Travel as needed (roughly 10–20%).

Skills

Verbal communication

Written communication

Presentation skills

Organization & prioritization

Attention to detail

Business software knowledge

Utility/Telecom industry knowledge

Project management

Problem solving

Expectation management

Data analysis

Initiative & accountability

Change management leadership

Travel willingness

Education

Bachelor’s degree in business

Tools

Generative AI tools

Job description

Implementation Project Manager - Utility Customer Care & Billing Software

NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Position Overview

In the position, you will be responsible for performing software implementations for Member/Customers and managing implementation projects. You will provide application support to customers and validate the accuracy of their converted data. Utilizing your customer service and critical thinking skills, you will train personnel on all aspects of the application and answer questions on the functions/usage of the Customer Care and Billing (CC&B) product via telephone, e-mail, remote, or on-site.

Work Schedule

• Hybrid (after an initial training period) from one of our office locations:
  • Cedar Rapids, IA
  • Lake Saint Louis, MO
  • Mandan, ND
  • Atlanta, GA
• Hybrid Schedule: Minimum of working 3 day per week out of an office location and ability to work up to all 5 days a week from an office location.
• Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose.
• Virtual Office: Candidates working from a remote location within approved states for those who have applicable industry experience.

Primary Responsibilities

• Assist and perform in coordinating basic software implementation project plans.
• Present and train software application to all applicable Member/Customers end users.
• Share business requirement best practices with Member/Customers for software process efficiency.
• Validate the accuracy of converted data and drive Member/Customer engagement in verification of the data.
• Provide application support throughout the project lifecycle.
• Perform data mapping from legacy systems.
• Create and adjust software configuration according to project requirements.
• Perform after hours call support as assigned.
• Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
• Commitment to NISC’s Statement of Shared Values.
• Other duties as assigned.

Knowledge, Skills & Abilities Preferred

• Strong verbal and written communication skills.
• Strong level presentation and training skills.
• Strong level ability to organize and prioritize effectively.
• Strong attention to detail skills while managing time effectively.
• Knowledge of business-related software applications and services.
• Knowledge of the Utility or Telecom industries.
• Knowledge of Project Management processes and theory.
• Ability to research and solve problems.
• Ability to set and manage internal and external Member/Customer expectations.
• Ability to analyze data and draw meaningful business conclusions.
• Ability to demonstrate initiative and accountability.
• Ability to guide/lead change management for Member/Customers.
• Ability to travel as often as necessary, generally around 10-20% a year, to meet the goals and objectives of the position.

Education Preferred

Bachelor’s Degree in a business-related field or equivalent experience.

Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

Disclaimer

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.