Implementation Project Manager (Agentic AI)

TMSfirst; Texas; Remote; USD 70,000 - 90,000; Full time

Job summary

TMSfirst is seeking an Implementation Project Manager for its AI-enabled TMS solutions in a full-time remote role. You will manage the end-to-end implementation process, ensuring smooth onboarding and customer satisfaction.

The ideal candidate possesses strong analytical and communication skills, project management experience, and a bachelor’s degree in a relevant field. Experience in logistics and familiarity with AI-driven systems are advantageous. Join a leading company in AI-driven logistics and help shape the future of transportation management.

Qualifications

• Strong analytical skills to interpret data and evaluate outcomes.
• Experience in managing end-to-end deployments of cloud-based logistics solutions.
• Excellent communication skills for collaboration across diverse teams.
• Focus on customer satisfaction with experience in successful onboarding.
• Knowledge of transportation, logistics, supply chain, or SaaS platforms is beneficial.
• Familiarity with AI-driven systems and cloud-native architectures is an advantage.
• Strong organizational and time management skills.
• Relevant experience or degree in the field.

Responsibilities

• Lead end-to-end implementation projects for AI-enabled global TMS.
• Coordinate discovery, requirements gathering, and solution design.
• Manage project timelines, risks, and documentation.
• Facilitate project meetings and track milestones.
• Drive customer satisfaction and collect feedback on implemented solutions.

Skills

Analytical Skills

Project Implementation

Software Implementation

Communication Skills

Customer Satisfaction Focus

Experience with TMS or visibility solutions

Organizational Abilities

Time Management

Education

Bachelor’s degree in Business, Supply Chain, Information Systems or related field

Job description

Company Description

TMSfirst is a global leader in AI-driven logistics procurement, transportation management systems (TMS), and real-time visibility solutions, recognized twice in the Gartner Magic Quadrant. The company delivers disruptive SaaS platforms for shippers, forwarders, trucking, rail, air, ocean, barge, and 3PL/4PL organizations, enabling digital freight audit and execution at significantly lower cost and faster implementation times. TMSfirst pioneered the first truly global TMS and with over $1 billion in solutions implemented , now offering one of the most modern platforms in the market. Built cloud-native with advanced security architecture, a global data model, and configurable workflows, TMSfirst’s technology adapts to evolving customer needs and removes barriers to growth.

Role Description

The Implementation Project Manager (Agentic AI) will lead end-to-end implementation projects for TMSfirst’s AI-enabled global TMS and logistics solutions in a full-time, remote capacity. This role coordinates discovery, requirements gathering, solution design, configuration, integration, testing, and go-live activities while managing timelines, risks, and project documentation. The Implementation Project Manager will collaborate closely with customers, internal product and engineering teams, and carrier/shipper stakeholders to ensure smooth onboarding and adoption of Agentic AI capabilities. Daily responsibilities include facilitating project meetings, tracking milestones, optimizing implementation processes, and aligning solutions with customer business objectives and operational workflows. The role also focuses on driving customer satisfaction, collecting feedback, and ensuring that implemented solutions deliver measurable value and support long-term customer growth.

Qualifications

• Candidates should possess strong Analytical Skills to interpret data, evaluate implementation outcomes, and support AI-driven decision-making.
• Candidates should possess Project Implementation and Software Implementation skills to manage end-to-end deployments of cloud-based logistics and TMS solutions.
• Candidates should possess excellent Communication skills to collaborate with customers, internal teams, and external stakeholders across regions.
• Candidates should possess a focus on Customer Satisfaction, with experience building trust, managing expectations, and delivering successful onboarding experiences.
• Experience with transportation, logistics, supply chain, or SaaS platforms, especially TMS or visibility solutions, is highly beneficial.
• Familiarity with AI-driven or Agentic AI systems, cloud-native architectures, and configurable workflows is an advantage.
• Strong organizational and time management abilities, with a track record of managing multiple concurrent projects in a remote environment.
• Bachelor’s degree in Business, Supply Chain, Information Systems, or a related field, or equivalent practical experience.