Implementation Project Manager

Nelnet; United States; Remote; USD 50,000 - 55,000; Full time

Job summary

A leading company is seeking an Implementation Project Manager I for HE Operations. This role involves managing multiple projects, assisting with partner implementations, and ensuring successful project delivery. The ideal candidate will have strong organizational, communication, and leadership skills, along with experience in system analysis or software implementation. A Bachelor's degree is required, and familiarity with SQL, HTML, and Microsoft Office is preferred. Join a supportive team dedicated to creating opportunities for individuals in education.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Tuition Reimbursement

Employee Stock Purchase Program

Generous Earned Time Off

Life Insurance

Employee Assistance Program

Wellness Program

Qualifications

• 2-4 years of experience in a system analyst and/or software implementation role.
• Project management experience a plus.

Responsibilities

• Assist in coordinating, leading, and attending project meetings.
• Document all communications, action plans, and processes.
• Conduct online training with institutions.

Skills

Organizational Skills

Attention to Detail

Interpersonal Skills

Communication Skills

Leadership Skills

Education

Bachelor’s Degree in related field

Tools

SQL

HTML

XML

Microsoft Office

Job description

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

Position Overview

The Implementation Project Manager I – HE Operations is responsible for assisting with multiple projects that are typically multi-departmental and may involve regulatory, operational, or strategic activities. Responsibilities include supporting partner implementations, clarifying and defining project requirements, and ensuring projects are delivered within agreed timelines.

Key Responsibilities

1. Develop a working knowledge of the project development process, collaborating with internal managers and supervisors, communicating regularly, and escalating issues as necessary.
2. Use big picture analysis to identify efficiencies, opportunities, and strategies to expand departmental scope, customer base, and product offerings.
3. Assist management in organizing tasks, time, resources, and personnel to ensure project completion.
4. Plan and adjust schedules to accommodate changes or unexpected assignments.
5. Document all communications, action plans, processes, issues, and problems professionally.
6. Participate in and lead project meetings as needed.
7. Conduct requirements review and configure system setups accordingly.
8. Provide online training to institutions on product implementation.
9. Identify and implement process efficiencies during projects or reviews.
10. Assist in developing workflows, processes, and procedures for new products or services.
11. Prepare documentation such as user guides, training manuals, and communication templates.
12. Understand customer needs, advocate for their priorities, and build strong relationships.

Compensation

Pay grade for this role is: $50,000-$55,000

Qualifications

• Bachelor’s Degree in a related field or equivalent experience.
• 2-4 years of experience in system analysis and/or software implementation; project management experience is a plus.
• Preferred experience with SQL, HTML, XML.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project).

Skills and Competencies

• Excellent organizational and attention to detail skills.
• Ability to work under pressure and meet deadlines.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to build consensus and demonstrate leadership.
• Self-motivated, independent, and team-oriented.
• Flexible and adaptable to changing priorities.
• Positive attitude and commitment to project success.

Benefits

Our benefits include medical, dental, vision, HSA and FSA, generous paid time off, 401K with student loan repayment, life and AD&D insurance, employee assistance program, stock purchase plan, tuition reimbursement, performance incentives, disability insurance, and wellness programs. Learn more about our benefits.

Equal Opportunity Employer

Nelnet is committed to a respectful workplace and equal opportunity employment. We consider all qualified applicants without regard to race, religion, gender, age, disability, sexual orientation, veteran status, or other protected categories. Reasonable accommodations are available upon request by contacting Corporate Recruiting at 402-486-5725 or [e-mail].

Nelnet maintains a drug-free and tobacco-free workplace.