Implementation Project Manager

Nelnet Business Solutions; United States; Remote; USD 50,000 - 55,000; Full time

Job summary

A leading company in payment technology seeks an Implementation Project Manager I to support various projects and partner implementations. This role involves defining project requirements, organizing tasks, and conducting training sessions. Ideal candidates will have a Bachelor's degree and 2-4 years of relevant experience, with a strong focus on communication and organizational skills.

Benefits

Medical, dental, vision insurance

Generous earned time off

401K/student loan repayment

Life insurance & AD&D insurance

Employee assistance program

Employee stock purchase program

Tuition reimbursement

Performance-based incentive pay

Short- and long-term disability

Robust wellness program

Qualifications

• 2-4 years of experience in a system analyst and/or software implementation role.
• Project management experience a plus.

Responsibilities

• Assist with multiple projects and partner implementations.
• Clarify and define project requirements and deliver projects on time.
• Conduct online training with institutions on product implementations.

Skills

Organizational skills

Attention to detail

Interpersonal communication

Written communication

Leadership skills

Time management

Flexibility

Self-motivation

Education

Bachelor’s Degree in related field

Tools

SQL

HTML

XML

Microsoft Office

Job description

Nelnet Business Services (NBS) - Implementation Project Manager I – HE Operations

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations. We serve over 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of students, families, and supporters worldwide. Our culture of service fosters long-lasting partnerships, while our focus on innovation empowers our communities to thrive.

As part of Nelnet, NBS offers a community-oriented environment with benefits that go beyond standard packages. We are committed to creating opportunities for individuals where they live, learn, and work.

Position Overview

The Implementation Project Manager I – HE Operations is responsible for supporting multiple projects, often cross-departmental and strategic in scope, including partner implementations. Key duties include defining project requirements and ensuring timely delivery.

Key Responsibilities

1. Develop knowledge of project development processes, collaborating with managers and escalating issues as needed.
2. Analyze to identify efficiencies and opportunities for expanding departmental scope, customer base, and product offerings.
3. Assist management in organizing tasks, resources, and schedules to ensure project success.
4. Document communications, action plans, processes, and issues professionally.
5. Participate in and lead project meetings and other related meetings.
6. Review requirements and configure system setups accordingly.
7. Conduct online training sessions for institutions on product implementations.
8. Identify and implement process efficiencies during projects or reviews.
9. Develop workflows, processes, and procedures for new products/services.
10. Prepare documentation such as user guides and training manuals.
11. Understand customer needs, advocate for their priorities, and build strong relationships.

Compensation

Pay grade: $50,000 - $55,000

Qualifications

• Bachelor’s Degree or relevant experience
• 2-4 years experience in system analysis or software implementation; project management experience preferred
• Knowledge of SQL, HTML, XML; proficiency with Microsoft Office suite

Skills & Competencies

• Excellent organizational and attention to detail
• Ability to work under pressure and meet deadlines
• Strong interpersonal, verbal, and written communication skills
• Leadership qualities and team collaboration skills
• Flexible, self-motivated, and positive attitude

Benefits

Our comprehensive benefits include medical, dental, vision, HSA/FSA, generous leave, 401K and student loan repayment, life and disability insurance, wellness programs, and more. Learn more about our benefits.

Equal Opportunity & Inclusion

Nelnet is committed to a respectful, inclusive workplace. We consider all qualified applicants without discrimination and value diverse contributions. Reasonable accommodations are available upon request. Contact Corporate Recruiting at 402-486-5725 or [e-mail].

Nelnet maintains a Drug-Free and Tobacco-Free workplace.