Implementation Project Manager

ADP - Automatic Data Processing; Tempe (AZ); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Hybrid work model

Day 1 benefits

Job summary

ADP is seeking an Implementation Project Manager to drive the OneADP project management methodology across products and business units. You will coordinate with client teams and ADP project members to ensure timely, high-quality delivery of complex implementations.

You will mentor teammates and engage in stretch projects, balancing client expectations with internal goals. A strong client-service mindset, clear communication, and collaboration are essential for success.

Qualifications

• 3–5 years of client service, customer service, or consulting experience.
• A college degree is not strictly required; experience can substitute.

Responsibilities

• Implement clients and create exceptional implementation experiences for each product or service.
• Analyze existing systems, interface requirements, and business processes; adapt and implement ADP solutions.
• Collaborate with Sales and customer service teams; exchange routine information on priorities and issues.
• Manage multiple follow-ups/projects with timely communication to clients and internal teams.
• Maintain daily schedules, manage high volume calls and emails efficiently.

Skills

Project management

Client service

Communication

Time management

Negotiation

Leadership

Collaboration

Relationship building

Problem-solving

Tools

ADP Workforce Now (WFN) Next Gen

Job description

Job Description

ADP Comprehensive Services Upmarket is hiring an Implementation Project Manager.

As an Implementation Project Manager, you will be responsible for executing the OneADP project management methodology for all assigned projects spanning multiple products and business units. Collaborates and consults with client and ADP Project Teams to manage the project scope and overall client experience during all phases of the implementation. Oversee development, communication, control and execution of project plans in a manner consistent with the framework of the OneADP solution delivery and ensures client needs are satisfied by delivering projects with a high degree of quality. Ensures goals are met by client and ADP Project Team Members who may represent multiple business units including Implementation Specialists, Trainers, Sales Representatives, Client Services Representatives, vendors and others by ensuring they understand and adhere to key timeframes and quality goals. As directed by the Implementation Executive, drives associate mentorship, and participates in stretch assignments/projects in support a virtual Resource Management Team. Determines the appropriate analysis and data conversion methods to ensure correct and timely set up of products and features. Adheres to project management standards of overall methodology, tools and implementation processes. Collaborates and maintains project control: Oversees development, communication and execution of the goals and project timeline by consulting and collaborating with other Implementation, Sales and business unit associates to ensure delivery of the highest level of performance for the attainment of the overall project goals. Plans, schedules and controls the activities of complex business projects. Monitors all project deliverables through the generation, maintenance, distribution and communication of key project documents including project plans, Develops and executes appropriate client conversion strategies. Determines the appropriate analysis and data conversion methods to ensure correct and timely set up of products and features. Adheres to project management standards of overall methodology, tools and implementation processes. Collaborates and maintains project control: Oversees development, communication and execution of the goals and project timeline by consulting and collaborating with other Implementation, Sales and business unit associates to ensure delivery of the highest level of performance for the attainment of the overall project goals. Plans, schedules and controls the activities of complex business projects. Monitors all project deliverables through the generation, maintenance, distribution and communication of key project documents including project plans, status reports, and issue and resolution logs to ensure processes are followed and goals achieved, including the timely completion of milestones. Coordinates the new client transition process at the conclusion of the implementation for each product purchased. Ensures that all necessary documentation is properly distributed to facilitate the ongoing support of complex client solutions. Gains commitment, alignment and engagement from all Project Team Members in pursuit of Resource Services' mission, vision and values of providing integrated solutions and World Class Service. Accountable for influencing and managing the collective performance of an Implementation Project Team that includes Implementation Consultants and may span multiple business units (i.e. Retirement Services, FSA/COBRA, Concur, TLM, 3rd-party vendors, etc.). * Internal and external relationships: Manages the client relationship at the most senior level within the client organization and acts as single point of contact and escalation for all key project stakeholders: clients, Sales and ADP Project Team Members. Maintains the Project Team's focus on exceeding client expectations. Participates in departmental or Implementation Center task force teams and councils that focus on improving processes, strategic initiatives, acquisitions, stretch assignments and collaboration opportunities with other BU's. Results oriented with proven statistical success and seasoned leadership and mentorship skills and abilities. Sales Partnership/Alignment: Aligns with and supports expectations and communications established by Sales. Accurately assesses and monitors client expectations to ensure positive outcomes. Identifies and overcomes objections, clarifies expectations, confirms client understanding of both deliverables and timeframes and involves Sales as necessary to reset expectations. Incorporates and prioritizes the ADP Value Proposition in project strategy. Leads and gains commitment from client and ADP Project Teams to implement with a concurrent approach, meeting and exceeding clients' integrated solution and value proposition objectives. * Meets with prospects to discuss the implementation process. Serves as a liaison with Sales/System Consultants to set proper expectations. Product Support: Assists Regional product groups in development of new processes, tools and collateral. Participates in task forces and stretch assignments. To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

WHAT YOU'LL DO: Responsibilities

• What you can expect on a typical day: Implement Clients. You'll create exceptional Implementation experiences for each product or service. Through your expertise and relationship-building, you'll help clients develop the skills and confidence to use our products with ease.
• ImplementADP Technologies and Products.You will analyze existing systems, interface requirements, and business processes.You willincorporate new processes, tools, and approaches when recommendingand implementingtheADP solution.
• Partner Internally.Youwillinteract/collaborate with ADP associates in sales and customer service.You will exchange routine information with members of the client project team, including priorities, timeliness,andissues as they arise.
• Multi-Task - Communicate.You will work on multiple time-sensitive follow-ups/projects at the same time.You will share essential information with clients and internal teams.
• Organize.Youadhere to a daily schedule and organize yourselfto deal with a high volume ofcalls, emails, etc.

TO SUCCEED IN THIS ROLE:

Requirements 3 - 5 years of client service, customer service, or consulting experience. Prior project management experience is not required; we will train you to be successful! A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Job RequirementsPREFERRED QUALIFICATIONS:

• Preference will be given to candidates who have the following: ADP Workforce Now (WFN) Next GenKnowledge of functional areas and related company productsExcellent organizational, planning and time management skills for handling multiple conflicting activitiesExcellent negotiation, communication, presentation, and facilitation skillsCommitment to being accountable for resultsCapacity for building relationships both internally and externallyHigh focus on client serviceAbility to think independently and make decisionsExcellent interpersonal skillsCollaborative approach to workCapacity to effectively lead a team of peers to adhere to the overall project timeline.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best‑in‑class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well‑being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company‑paid time off for volunteering for causes you care about.

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Job Details

Job Type: Full-TimeSalaried: Salaried