Implementation Project Manager

Bottomline; Portsmouth (NH); On-site; USD 70,000 - 90,000; Full time

Job summary

Bottomline in Portsmouth, NH, is seeking an Implementation Project Manager to lead Paymode implementation projects. This role requires strong project management skills and excellent client-facing communication capabilities.

The ideal candidate should have 1–2+ years of experience, familiarity with payment methods, and proficiency in MS Excel. The position is hybrid and offers a chance to work with a team dedicated to customer service and innovation.

Qualifications

• 1–2+ years of Project Management or similar experience.
• Skilled in client-facing communication and strong customer presentation skills.
• Excellent analytical and problem-solving skills.
• Customer service orientated with teamwork and adaptability.

Responsibilities

• Manage Paymode implementation projects to scheduled completion.
• Develop relationships with customers during implementation.
• Plan and achieve project schedules and activities.
• Document project deliverables and hand off to Customer Support.

Skills

Project Management

Client-facing communication

Analytical skills

Problem-solving abilities

Customer presentation skills

Tools

MS Excel

MS SharePoint

MS Project

Job description

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We’re looking for passionate individuals to join our team and help drive impactful results for our customers. If you’re dedicated to delighting customers and promoting growth and innovation – we want you on our team!

Role

We’re looking for an Implementation Project Manager to grow with us in our Portsmouth, NH office Hybrid (2 days a month in‑office).

Candidate must be authorized to work in the United States on a full‑time, permanent basis without restriction. Visa sponsorship will not be provided for this position.

Responsibilities

• Educate, lead, and manage Paymode implementation projects to scheduled completion.
• Develop solid relationships with customers during implementation projects and transitions to other teams when appropriate.
• Plan and achieve project schedules, activities, tests, etc., while keeping customers apprised and projects on schedule.
• Ensure execution of project activities by coordinating work assignments with customers, ensuring projects remain on schedule.
• Establish and balance priorities and activities between many simultaneously progressing projects.
• Troubleshoot and track project issues, communicating with customers and escalating if required; manage issues to a timely resolution.
• Ensure established success criteria have been met within timeline and budget.
• Document project deliverables and hand off to Customer Support for any potential or ongoing support needs.
• Gather and communicate customer requirements with internal teams as well as external vendors, banks, and financial institutions.

Qualifications

• 1–2+ years of Project Management or similar experience.
• Experience in banking application implementations and knowledge of ACH/WIRE/Foreign drafts/SWIFT and other payment methods is a nice‑to‑have.
• Must be skilled in client‑facing communication, have strong customer presentation skills, and possess excellent written communication skills. This is essential.
• Must have excellent analytical and problem‑solving skills, combined with the ability to provide quick resolution to problems.
• Must be customer service orientated and believe in teamwork, collaboration, adaptability, and initiative, but be able to work independently as well.
• Technical proficiency in MS Excel is required, and MS SharePoint and MS Project experience is preferred.
• Experience with ERP integration is a nice‑to‑have or related payments platform.

Equal Opportunity Statement

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We’re proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.