Implementation Project Manager

Entegrata; Chicago (IL); Ibrido; USD 100.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision insurance

401(k) with employer match

Unlimited PTO

Professional development support

Flexible hybrid work

Descrizione del lavoro

Entegrata is seeking an Implementation Project Manager to lead onboarding from kickoff to go-live. You will own project plans, coordinate data integration and platform configuration, and ensure timely, high-quality results across multiple SaaS implementations.

Responsibilities include running kickoff and go-live meetings, managing risks, dependencies, and stakeholder communications, and partnering with CXM for smooth handoffs to ongoing relationship management.

Competenze

• 3–5 years of project management experience delivering technical implementations.
• Demonstrated ability to manage multiple projects and stakeholders.
• Working fluency with data, integrations, and business reporting.
• Excellent communication, organization, and risk management.
• Hands-on approach to removing blockers and managing scope.

Mansioni

• Own the implementation project plan for each customer: scope, timeline, milestones, resources, and risks.
• Run kickoff, status, and go-live meetings; keep all stakeholders aligned and informed.
• Coordinate the technical implementation, including data integration and platform configuration.
• Manage multiple concurrent implementations and keep engagements on schedule.
• Track and communicate status, dependencies, and risks; escalate early.

Conoscenze

Project management

Technical fluency with data

Stakeholder communication

Risk management

Cross-functional collaboration

Descrizione del lavoro

Entegrata helps law firms turn data into decision-grade insights. Founded in 2023 and headquartered in Indianapolis, we are a venture-backed SaaS company delivering a turnkey, Azure-based data lakehouse platform purpose-built for law firms. Our platform consolidates siloed legal, operational, and financial data into a single governed source of truth, with AI-powered analytics on top. Our mission is to become the data platform of choice for the top law firms in the world.

The Role

The Implementation Project Manager owns customer onboarding from kickoff to go-live. As we give implementation and project management dedicated focus, this role runs the plan: timelines, scope, resources, and stakeholder communication that get each firm live on the Entegrata platform on time and with a great experience. You keep engagements on track and coordinate the technical work while the CXM owns the broader relationship.

Key Responsibilities

• Own the implementation project plan for each customer: scope, timeline, milestones, resources, and risks.
• Run kickoff, status, and go-live meetings; keep all stakeholders aligned and informed.
• Coordinate the technical implementation, including data integration and platform configuration, across internal and firm teams.
• Manage multiple concurrent implementations and keep every engagement on schedule.
• Track and communicate status, dependencies, and risks proactively; **escalate early.**
• Hold internal teams and firm stakeholders accountable to their commitments and deadlines-following up consistently, flagging slippage early, and escalating when a dependency is at risk.
• Drive projects through execution—not just plan and monitor them. Actively remove blockers rather than waiting for them to resolve on their own, and make the calls needed to keep momentum.
• Partner with the Customer Experience Manager on a clean handoff from implementation into ongoing relationship management.
• Build reusable project templates, checklists, and documentation to make implementations repeatable.

What Success Looks Like: First 90 Days

First 30 Days

• Learn the platform, the implementation methodology, and the data integration process.
• Shadow active implementations and take ownership of the project plan for at least one engagement.

By 60 Days

• Independently manage multiple concurrent implementations to plan, proactively identifying and clearing blockers before they impact go-live dates.
• Introduce process improvements such as templates, checklists, and a standardized status cadence.

By 90 Days

• Deliver customers to go-live on time with high satisfaction and clean CXM handoffs.
• With the Director of Project Management, establish a repeatable implementation playbook that improves predictability and speed.

Required Qualifications

• 3-5 years of project management experience delivering technical implementations, ideally in SaaS or data.
• Demonstrated ability to manage multiple concurrent projects and stakeholders.
• Working technical fluency with data, integrations, and business reporting.
• Excellent communication, organization, and risk management.
• Assertive and hands-on—comfortable holding teams accountable, unblocking issues directly, and pushing back on scope creep or slipping timelines to keep engagements moving.
• Thrives in a fast-paced, high-growth environment with evolving processes.

Preferred Qualifications

• Experience implementing software at or for law firms or professional services organizations.
• PMP, PRINCE2, or equivalent project management credential.
• Data integration, API, or cloud deployment experience.

Compensation and Benefits

Competitive salary, medical, dental, and vision insurance, 401(k) with employer match, unlimited PTO and company holidays, professional development support, and flexible hybrid work.

Entegrata is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic.

Customer Experience

Chicago, IL or Indianapolis, IN - Hybrid