Implementation Project Manager

e-MDs Career Center; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

The e-MDs Career Center in Austin, Texas is looking for an Implementation Project Manager who will guide clients through the successful implementation of eMDs software. This role involves superior communication and organization skills as the manager coordinates directly with office staff and the technical team.

Key responsibilities include planning and tracking new customer implementations, managing multiple small practice accounts, and ensuring client satisfaction throughout the process. Candidates should be proficient in Project Management best practices.

Qualifications

• Superior communication, organization, and planning skills.
• Ability to manage multiple small practice accounts effectively.

Responsibilities

• Guide clients through a successful implementation of eMDs software.
• Plan, coordinate, and track new customer implementation.
• Serve as the main point of contact during implementation phase.

Job description

Summary of Job

An Implementation Project Manager’s role is to guide clients through a successful implementation of eMDs software. This is accomplished through superior communication, organization, and planning.

Essential Duties and Responsibilities: Please note that other duties may be assigned by your supervisor.

• Plans, coordinates, and tracks new customer implementation from the sales process through 30 days post go-live to ensure the successful introduction to eMDs
• Typically manages 12 to 18 small practice accounts simultaneously ranging from 1-5 providers
• Serves as the main point of contact for the office staff during implementation phase
• Coordinates efforts, timelines and services specific to individual client implementations
• Develops and maintains customer relationship through various communication methods during the process of implementation.
• Consults with customer to ascertain and define workflow needs, and determine implementation scope
• Conducts assessment of needs and issues that arise during implementation then advises the client on solutions
• Interdepartmental communication of the customer’s unique implementation requirements and issues
• Address and facilitates resolution of escalated customer related issues in a timely fashion by identifying/assessing the issue and seeking assistance from the appropriate resources
• Utilize Project Management best practices to drive and further develop methodology for each assigned project
• Tracks all Project Management time used by each customer through online CRM system
• Clearly communicate expectations and collaborate effectively with technical, support and training departments within eMDs to exceed client expectations in implementation of eMDs software