Implementation Manager - Lab SaaS

Vastian; Lawrenceville (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

Vastian, based in Lawrenceville, GA, is seeking an Implementation Manager (SaaS Lab) to drive high-impact launches that turn complex lab workflows into measurable outcomes. You will own multiple go-lives, guide stakeholders through decisions, and ensure timely, successful deployments.

In this role you’ll collaborate with laboratory leaders, administrators, and sponsors to translate needs into effective system setups and guide teams through activities required for a successful launch.

Qualifications

• 2+ years in implementation/project management/customer success/consulting/lab operations with complex client ownership.
• Strong organization, communication, and problem-solving; confident client leadership.
• Independent, adaptable and comfortable in evolving processes.
• Technical aptitude and comfort learning new systems, tools and workflows.

Responsibilities

• Lead end-to-end SaaS implementations from kickoff through handoff.
• Run discovery, configuration planning, and workflow alignment sessions.
• Track scope, milestones, risks, and dependencies; keep projects on pace.
• Translate technical concepts for mixed-technical audiences.
• Produce clear documentation and ensure a clean transition to Client Success.

Skills

Client ownership

Project management

Technical aptitude

Adaptable

Communication

Job description

About the Company

Founded in 1995, Vastian is the leading provider of healthcare and laboratory quality, compliance and accreditation solutions, powering laboratories and hospitals to achieve better clarity and show their higher standards. Its single, configurable integrated platform delivers a standardized, centralized solution that automates quality and compliance tasks and is fully customizable. With Vastian, health systems and labs can get ahead of compliance and quality processes, saving time that can be spent on delivering better care. Vastian is a private-equity backed, fast-growing SaaS business based in Lawrenceville, GA, outside Atlanta.

Click here to learn more about Vastian and our suite of solutions.

Overview

As an Implementation Manager (SaaS Lab), you'll drive high-impact launches that turn complex lab workflows into confident, measurable outcomes. This is performance-driven work: you'll own multiple go-lives, steer stakeholders through decisions, and keep momentum when timelines get tight. Implementation Managers work directly with laboratory leaders, administrators, executive sponsors, and other stakeholders to understand their goals, translate operational needs into an effective system setup, and guide their teams through the activities and decisions required for a successful launch.

Key Responsibilities

• Implementation and Project Leadership, Client Consulting and Solution Design, Training, Readiness and Adoption, Client Relationship Management, Cross-Functional Collaboration, Operational Excellence and Continuous Improvement
• Lead end-to-end SaaS implementations from kickoff through handoff
• Run discovery, configuration planning, and workflow alignment sessions
• Track scope, milestones, risks, and dependencies; keep projects on pace
• Translate technical concepts for mixed-technical audiences
• Produce clear documentation and ensure a clean transition to Client Success

Required Qualifications

• 2+ years in implementation/project management/customer success/consulting/lab operations with complex client ownership
• Strong organization, communication, and problem-solving; confident client leadership
• Independent, adaptable, and comfortable in evolving processes
• Technical aptitude and comfort learning new systems, tools and workflows

If you thrive on challenging problems, recognition and rewards tied to results,

Day to day

Your Monday-Friday rhythm is a sprint with purpose: you open the day scanning implementation dashboards, then jump into client checkpoints help clarify decisions and unlock the next milestone for the client. Between meetings, you refine timelines, surface early risk signals, and capture crisp notes that keep everyone aligned. You'll toggle between several client accounts without skipping a beat: closing loops, updating notes, and prepping clients to administer our SaaS platform with confidence. As priorities shift, you'll adapt fast, share what you're learning, and spot small upgrades that make the next rollout smoother for the whole team; exactly how top performers build a reputation for accelerated growth.

Benefits

Competitive salary plus Medical, Dental, and Vision; 401(K); HSA option; Life Insurance; and Paid Time Off-are benefits offered that keep high performers sharp, focused, and ready to succeed.