Implementation Manager (Distribution)

Jobtailor; Chicago (IL); On-site; USD 120,000 - 170,000; Full time

Job summary

Augment is seeking an Implementation Manager to own end-to-end customer onboarding while coaching a team of CSRs, ensuring successful go-lives and rapid adoption.

You will coordinate with external distributors and internal stakeholders, optimize processes, and drive AI-driven automation integration within B2B distribution workflows.

Qualifications

• 5+ years in B2B distribution software implementations and client delivery
• 3+ years leading customer-facing teams in B2B SaaS or distribution startups
• Strong knowledge of ERP systems, OMS, WMS, EDI, and integration tooling
• Experience managing large-scale customer integrations and AI solutions

Responsibilities

• Own end-to-end customer onboarding and go-lives.
• Coach and develop CSRs to drive adoption and satisfaction.
• Coordinate implementation activities with external and internal stakeholders.
• Collaborate with CSL to align execution strategies.

Skills

B2B distribution ops

Customer Success

Project management

ERP systems

AI-driven automation

Team leadership

Tools

OMS

WMS

EDI

Integration tooling

Job description

• As an Implementation Manager at Augment, you will serve as both a leader and an individual contributor, directly owning end-to-end customer onboarding while simultaneously coaching and developing a team of Customer Success Representatives (CSRs).
• Your objective will be to manage workflow go-lives through meticulous project planning and technical implementation—driving adoption, improving product satisfaction, and collaborating directly with B2B distribution organizations (e.g., distributors, wholesalers, and manufacturers) to integrate AI-driven automation into their operational workflows.
• Be proactive about scoping, executing, and coordinating all implementation activities with external and internal stakeholders with minimal oversight.
• Manage, mentor, and develop a team of CSRs to drive customer adoption and satisfaction.
• Oversee customer go-live and hypercare processes, ensuring fast response times and effective issue resolution.
• Standardize training and best practices to help CSRs enhance customer onboarding and ongoing support.
• Collaborate with the Customer Success Leader (CSL) to align execution strategies and ensure smooth communication across teams.

Requirements

• 5+ years of experience in B2B distribution/supply chain software implementation, client delivery, and solution architect roles.
• 3+ years of experience leading customer-facing teams, preferably with B2B SaaS or distribution-focused tech startups. Thrive in a high-paced environment with ambiguity.
• Strong knowledge of B2B distribution operations preferred (wholesale/distribution workflows, order management, pricing, inventory/availability, customer service, fulfillment coordination, master data, etc.).
• Strong knowledge of ERP systems and related platforms/tools (e.g., OMS, WMS, EDI/integration tooling, workflow automation).
• Experience managing large-scale customer integrations and AI-driven automation solutions.
• Background in process optimization, program management, and cross-functional leadership.

Core Competencies

Demonstrates expertise in B2B distribution operations and software implementation, with a strong focus on customer onboarding, team leadership, and project management. Proficient in managing large-scale integrations and driving customer satisfaction through effective communication and process optimization.

Highest-signal resume keywords

• B2B Distribution Operations
• Customer Success Management
• Project Management
• ERP Systems Knowledge
• AI-Driven Automation Solutions

ATS Optimization Keywords

Hard Skills

• B2B Software Implementation
• Solution Architecture
• Process Optimization
• Program Management
• Workflow Automation

Soft Skills

• Team Leadership
• Coaching
• Collaboration
• Problem Solving
• Communication

Industry Keywords

• Customer Onboarding
• Fulfillment Coordination
• Order Management
• Pricing
• Inventory Management

Tools & Technologies

• OMS
• WMS
• EDI
• Integration Tooling