Implementation Manager - Contract Logistics

Insight Global (United States); Houston (TX); Presencial; USD 110.000 - 140.000; Jornada completa

Descripción de la vacante

Insight Global is seeking an Implementation Project Manager for a leading client in logistics/3PL. You will drive end-to-end implementations from contract award through go-live, coordinating with operations, IT, WMS, and sales to translate requirements into detailed plans and timelines.

The role requires 5+ years in project management or implementation, strong client-facing communication, cross-functional leadership, and willingness to travel about 20%.

Formación

• 5+ years of project management or implementation experience from contract award to go-live.
• Strong contract logistics, 3PL, or warehousing background preferred.
• Excellent client-facing communication and cross-functional leadership.

Responsabilidades

• Lead end-to-end implementations from award through go-live and stabilization.
• Serve as primary liaison between client and internal teams.
• Manage scope, schedules, risks, resources, budgets, and client expectations.
• Lead go-live readiness, cutover planning, and hypercare activities.

Conocimientos

Project management

Client-facing communication

Cross-functional leadership

WMS knowledge

Risk management

Herramientas

MS Project

Smartsheet

Descripción del empleo

Job Description

Insight Global is seeking an Implementation Project Manager for one of their top clients in the Logistics / Supply Chain Industry. The Implementation Manager will lead the end-to-end implementation of new contract logistics clients, overseeing projects from contract award through go-live and post-launch stabilization. This individual will serve as the primary liaison between the client and internal teams, partnering closely with operations, solution design, IT, WMS, industrial engineering, and sales to translate contractual requirements into detailed implementation plans, timelines, and deliverables. The role will be responsible for managing project scope, schedules, risks, resources, and client expectations while ensuring cross-functional teams remain aligned throughout the implementation. The Implementation Manager will also lead go-live readiness, cutover planning, and hypercare activities to ensure a smooth transition into ongoing warehouse operations. The ideal candidate will bring at least five years of project management or implementation experience, preferably within contract logistics, warehousing, or a 3PL environment, along with strong client-facing communication, cross-functional leadership, and project management skills. This role will need to be located in the Columbus, OH or Houston, TX area and be comfortable traveling 20% of the time.

Skills and Requirements

• -5+ years of project management or implementation experience, ideally leading complex, end-to-end implementations from contract award through go-live and stabilization.
• -Strong contract logistics, 3PL, or warehousing experience, with a solid understanding of warehouse operations and how implementation decisions impact long-term site performance.
• -Experience leading cross-functional implementation teams, including operations, solution design, IT/integrations, WMS, industrial engineering, and other technical or operational stakeholders.
• -Strong WMS and systems implementation knowledge, with experience supporting WMS configuration, system integrations, testing, cutover planning, and go-live activities.
• -Excellent client-facing and stakeholder management skills, including running implementation meetings, providing status updates, managing expectations, and escalating risks or issues.
• -Advanced project planning and risk management capabilities, including managing scope, timelines, dependencies, resources, budgets, and multiple concurrent implementations using tools such as MS Project or Smartsheet.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.