Implementation Manager

Valon Mortgage; United States; Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation package

PTO & holidays

Flexible work: remote / hybrid / in‑of

Health, dental, vision insurance

Parental leave: 12 weeks

Job summary

Valon Mortgage seeks an Implementation Manager to keep complex enterprise rollouts on schedule. You will coordinate Deployment Strategists, engineers, product, and analytics from discovery to go live, surface risks, and drive decisions with executive sponsors.

You’ll own the deployment plan, manage scope, and ensure adoption through targeted enablement, training, and client communication. This role demands strong organizational skills and stakeholder management.

Qualifications

• 3-6 years in implementation management or related roles driving complex enterprise rollouts.
• Exceptional organizational and written/verbal communication skills.
• Comfortable coordinating across multiple vendors and stakeholders in regulated environments.
• Relationship builder with high EQ and trusted-advisor status with counterparts and executives.
• Strong judgment in ambiguity and high-stakes settings.

Responsibilities

• Own the plan of record for an enterprise deployment and drive execution to timeline.
• Coordinate Deployment Strategists, Forward Deployed Engineers, Product, and Analytics from discovery through go live.
• Surface risks, dependencies, and decision needs; manage scope and change.
• Land enablement and adoption; plan training and readiness for target users.
• Maintain executive cadence; prepare materials and drive steering forums with client executives.
• Capture requests, route to minimum viable paths, and reuse existing assets where possible.
• Build trusted relationships with project managers and business leaders.

Skills

Implementation management

Program management

Stakeholder management

Cross-functional coordination

Project execution

Job description

• As an Implementation Manager, you keep complex, multi-stakeholder programs moving with clarity, pace, and trust. You are the client's primary day-to-day partner and the internal conductor who aligns Deployment Strategy, Forward-Deployed Engineering, Product, and Operations to deliver outcomes quickly and safely
• Own the plan of record for an enterprise deployment
• Keep track of all tasks, risks, issues, and open items across different work areas. Surface critical path, dependencies, and decision needs with precision
• Drive execution to timeline
• Anticipate long-lead blockers, assign DRIs, set clear timelines, and burn down risks. Balance speed with quality in regulated, legacy environments
• Be the main client touchpoint
• Build trusted relationships with project manager counterparts and business leaders. Read the room, manage expectations, and translate feedback into crisp actions
• Orchestrate cross-functional teams
• Coordinate Deployment Strategists, Forward Deployed Engineers, Engineering, Product, and Analytics from discovery through go live
• Manage scope and change
• Capture requests, cluster themes, and route to the minimum viable path. Use off-the-shelf assets and sessions to avoid bespoke work where possible
• Land enablement and adoption
• Plan and run training, comms, and readiness for target user cohorts. Track adoption against thresholds and close gaps
• Run executive cadence
• Prepare materials and drive steering forums with client executives. Keep decisions, risks, and value tracking transparent and on-track
• Contribute to the playbook
• Codify templates, checklists, and talk tracks that make future deployments faster and more repeatable
• What Success Looks Like:
• Clear, living plan of record with no surprises on critical path
• Risks and dependencies surfaced early and burned down proactively
• Transition completed smoothly with minimal business disruption and contingency plans ready but not needed
• Client stakeholders trust the program and feel well-managed; decisions made to cadence
• Adoption targets achieved with trained users and a stable support model
• Minimal bespoke build through smart expectation-setting and strong use of existing assets

Benefits

• Compensation: You'll receive a highly competitive compensation package with room to grow.
• Time Away: We offer a generous PTO program, sick time, and company holidays.
• Flexible Work: Remote, hybrid, or in-office. We've got it all and aim for you to work where it works. Where possible, we offer geographic flexibility.
• Health Benefits: Health, dental, and vision insurance are all company-sponsored to keep you healthy and strong.
• Parental Leave: Birthing and non-birthing parents receive 12 weeks of fully paid time to welcome a new child.

3-6 years in implementation management, consulting, program management, or similar roles driving complex enterprise rolloutsExceptional organization and written/verbal communication. Operate with clarity in ambiguity and high-stakes settingsComfortable coordinating across multiple vendors and stakeholders in complex, compliance-sensitive environmentsRelationship builder with high EQ who earns trusted-advisor status with counterparts and executivesStrong judgment on when to escape, etc.