Team Manager - Implementation Services

Veeva Systems, Inc.; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Veeva Systems is seeking a Team Manager to lead a Professional Services team delivering Veeva RIM for life sciences clients. The role focuses on customer success, operational excellence, and staff development in a remote EU/UK based setting with travel.

You will hire, mentor, and drive delivery across engagements, coordinating with global teams to ensure top outcomes and continuous improvement. This is a leadership role within a fast-growing SaaS company.

Qualifications

• 5+ years of software implementation experience at a software vendor or consulting firm.
• 3+ years in people management.
• Has grown and led a professional services team.
• Operational excellence in leading Services including utilization and resource management.
• Ability to travel up to 25% of the time.

Responsibilities

• Lead a Professional Services team that delivers Veeva RIM.
• Hire, manage performance, and mentor team members.
• Serve as a Services Delivery Lead for multiple engagements; non-billable with up to 25% customer time.
• Staff projects; provide oversight to ensure delivery success.
• Coach the team and identify billable opportunities to drive productivity.
• Manage escalations and support sales in pre-sales processes.
• Cultivate trusted relationships with customers.
• Coordinate across projects and Veeva functions to share lessons learned.

Skills

Software implementation

People management

Delivery leadership

Staffing planning

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Join Veeva as we modernize Regulatory by building the cloud for Life Sciences and deliver Veeva RIM. Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond. As a Team Manager, you lead a team that excels in software implementation delivery.

Managing with a focus on operational excellence includes:

• Ensuring customer and employee success
• Leading through hands-on and strategic initiatives
• Cultivating a positive and productive environment
• Driving new practices to support implementation excellence
• Creating innovative collateral to support delivery
• Partnering with global and cross-function teams to provide the best outcomes

Are you ready to leverage your leadership to bring innovation to the Regulatory?

This is a remote, EU/UK based, position with required travel.

What You'll Do

• Lead a Professional Services team that delivers Veeva RIM
• Responsible for hiring, performance management, and mentorship
• Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customers
• Manage supply and demand of your team. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success
• Support and coach your team. Find and create billable work to drive productivity and hold your team accountable
• Manage escalations and support sales and other teams in the pre-sales process
• Cultivate trusted relationships with customers
• Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery
• Provide executive oversight of internal initiatives and project sponsorship
• Build an internal network across Veeva - Sales, Strategy, Product, and Services - to champion customer and employee success

Requirements

• 5+ years of software implementation experience at a software vendor or consulting firm
• 3+ years in people management
• Has grown and led a professional services team
• Operational excellence in leading Services including utilization and resource management
• Ability to travel up to 25% of the time

Nice to Have

• Experience implementing RIM Systems for Life Sciences or regulated industries

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• If moving to the interview stage, our process is as follows:
  1. A conversation with the hiring manager
  2. A personality assessment
  3. A practical case exercise
  4. A final conversation with our group's Senior Leader
• Once all interviews are complete, the manager will be in touch with a final decision.

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].