Implementation Manager

SupportFinity™; San Francisco (CA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Incentive compensation

Equity

Benefits

Job summary

SupportFinity™ is looking for a professional with a Bachelor’s Degree and over 4 years of tech consulting experience. The ideal candidate will project manage complex implementations, collaborate closely with engineering teams, and enhance client relations.

Located in San Francisco, the role offers a salary between $90,000 and $150,000. Strong problem-solving skills and AWS familiarity are preferred, amidst a culture fostering collaborative growth.

Qualifications

• 4+ years of experience in technology consulting or related fields.
• Experience in enterprise architecture and working with Engineering teams.

Responsibilities

• Project manage complex implementation engagements for enterprise accounts.
• Oversee overall project plan with TaxBit SMEs and engineers.
• Help clients integrate with TaxBit’s product suite.

Skills

Technology consulting

Data analysis

Effective communication

Problem-solving

Client management

Education

Bachelor’s Degree in Accounting, Business, Information Systems

Tools

AWS

Integration technologies

APIs

Job description

Founded in 2018 by CPAs, tax attorneys, and software developers, Taxbit is creating an entirely new category to enable widespread compliant adoption of digital assets for the global economy. Taxbit’s SaaS platform streamlines and automates customers’ tax reporting and accounting activities for digital assets.

Opportunity for Impact

• Partner closely with exchanges and FinTechs to design, implement, and activate TaxBit’s products and solutions.
• Collaborate with engineers and subject matter experts (SMEs) to optimize quality and business impact for your portfolio of customers.
• Create feedback loops from our largest customers back to our engineering teams to help inform our product roadmap and design value‑adding products.

Role And Responsibilities

• Project manage complex implementation engagements for enterprise accounts.
• Oversee overall project plan and implementation with TaxBit SMEs and engineers.
• Capture and document clients’ business goals and translate them into technical requirements.
• Work with TaxBit SMEs and engineers to document clients’ data requirements and architecture to drive discussions with clients.
• Establish, develop and own client relationships with business and IT stakeholders.
• Help clients integrate with TaxBit’s product suite.
• Debug and investigate complex issues independently and elevate as needed.
• Lead customer launches and ensure post go‑live success.
• Contribute to a great team culture and working environment.

Professional Qualifications

• Bachelor’s Degree in Accounting, Business, Information Systems, or similar.
• 4+ years of experience in technology consulting, professional services, data analysis or related fields.

Personal Characteristics

• Experience in enterprise architecture, including AWS, integration technologies, and APIs.
• Experience working with Engineering teams.
• Effective communication and client management skills.
• Strong problem‑solving skills and an ability to thrive amidst ambiguity.
• Strong desire to work in a hyper‑growth startup with a collaborative teamwork and leadership approach.
• Passion for and curiosity about digital assets.
• Background and expertise in FinTech or Tax & Accounting preferred.

Compensation

The base salary range for this role is $90,000 – $150,000. Certain roles may be eligible for incentive compensation, equity, and benefits. Actual compensation will vary depending on location, experience, level, and job qualifications.