Implementation Manager

Nextep; Norman (OK); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Up to 12 weeks parental leave

401(k) matching

Telehealth including mental health

Job summary

Nextep seeks an Implementation Manager to serve as the main client contact during onboarding, ensuring a smooth transition to the new service team. You will build strong relationships with client leaders and employees, guiding decisions and managing timelines.

You will assess client needs, design HR solutions, develop detailed project plans, and lead trainings and demos. You’ll work closely with sales and other departments to deliver an exceptional Nextep experience.

Qualifications

• High school diploma or equivalent.
• Experience in working with senior officials within organizations.
• Payroll industry or HRIS experience preferred.

Responsibilities

• Serve as the primary point of contact for clients during onboarding (90–120 days).
• Assess client needs and determine HR solutions/services.
• Develop and manage project plans with milestones and deliverables.
• Communicate effectively through trainings, demos, and client meetings.
• Collaborate with sales and other departments to deliver Nextep experience.

Skills

Relationship building

Public speaking

Project management

Communication

Education

High school diploma

Tools

HRIS systems

Job description

Nextep's implementation managers are the primary point of contact for our new clients, helping them navigate through the onboarding process and delivering an organized and flawless experience. We are looking for someone who loves to build relationships with company leaders and employees. If you love working with people, are an expert decision maker, and can project manage like a pro, this could be the position for you!

About the role:

• Our implementation team ensures our clients have a flawless first impression of Nextep. By managing the client process for the first 90-120 days, you'll oversee the client experience and transition them to their new service team.
• Conduct comprehensive assessments of client needs and requirements. Gather and analyze data to determine the appropriate HR solutions and services required for each client
• Develop and manage project plans, outlining tasks, milestones, and deliverables. Monitor progress, identify potential roadblocks, and proactively address issues to ensure timely implementation
• Ideally, you're a natural communicator and presenter. From trainings and demos to client meetings, you'll do a lot of talking.
• The implementation team also works closely with all of our departments, including sales, so you'll learn all the ins-and-outs of the Nextep experience.

Nextep's implementation managers are the primary point of contact for our new clients, helping them navigate through the onboarding process and delivering an organized and flawless experience. We are looking for someone who loves to build relationships with company leaders and employees. If you love working with people, are an expert decision maker, and can project manage like a pro, this could be the position for you!

About the role:

• Our implementation team ensures our clients have a flawless first impression of Nextep. By managing the client process for the first 90-120 days, you'll oversee the client experience and transition them to their new service team.
• Conduct comprehensive assessments of client needs and requirements. Gather and analyze data to determine the appropriate HR solutions and services required for each client
• Develop and manage project plans, outlining tasks, milestones, and deliverables. Monitor progress, identify potential roadblocks, and proactively address issues to ensure timely implementation
• Ideally, you're a natural communicator and presenter. From trainings and demos to client meetings, you'll do a lot of talking.
• The implementation team also works closely with all of our departments, including sales, so you'll learn all the ins-and-outs of the Nextep experience.

Requirements

About you:

• You have a strong heart for the best customer experience

• You have a high school diploma or equivalent

• You have experience in successfully working with challenging high-level officials within organizations

• Ideally, you have some payroll industry or HRIS experience.

Benefits

About benefits:

• 100% paid health, vision, and dental insurance for employees
• Up to 12 weeks of paid parental leave
• 401(k) matching
• Employer paid telehealth services, including mental health resources

About us:

Nextep has four values that you'll find in our employees and our clients: people, transparency, entrepreneurial spirit, and celebrating success. Our people are the core of our business, so we believe in lifting them up, celebrating their accomplishments, and hiring great coworkers for them.

We are a Professional Employer Organization (PEO), we work hand-in-hand with small and mid-sized companies to provide HR services including payroll, benefits, human resources, risk & compliance, and more. Last but not least, Nextep is a certified Great Place To Work!