Implementation Manager

FourKites, Inc.; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, & Vision benefits

401k retirement savings with employer match

Generous PTO and global recharge days

Paid parental leave for all parents

Technology reimbursement

Annual Wellness Stipend

Job summary

FourKites, Inc. is looking for a seasoned professional to lead SaaS implementations that enhance supply chain visibility for major enterprises. You will guide customers through their implementations, ensuring they derive maximum value from our solutions while aligning with their operational goals.

Applicants should have at least 4 years of experience with enterprise SaaS solutions and a strong track record in managing complex projects. You will also need exceptional analytical and facilitation skills to adapt to dynamic environments.

Qualifications

• 4+ years of experience implementing enterprise SaaS solutions.
• Proven ability to manage complex, multi-stakeholder projects.
• Strong analytical capability to identify optimization opportunities.
• Exceptional facilitation skills for team alignment.

Responsibilities

• Lead enterprise customer implementations of FourKites.
• Serve as a trusted advisor and product expert for customers.
• Execute customized implementations based on customer needs.
• Oversee projects from initiation to deployment.

Skills

Enterprise SaaS implementation

Project management

Analytical skills

Customer advocacy

Facilitation skills

Communication with executives

Job description

Impact & Scope

Each implementation you lead directly enhances supply chain visibility for major enterprises, contributing to operational efficiency improvements and cost reduction across global logistics networks.

What you’ll be doing

Core Responsibilities

• Act as part of our Global Implementation team, helping enterprise customers adopt FourKites as a technology solution and strategic approach to supply chain visibility across their organization.
• Serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites.
• Consult on onboarding our rapidly growing Global 1000 customer base, ensuring they succeed and derive maximum value from the platform over time.
• Deeply understand both FourKites' capabilities and each customer's unique business challenges, including operational issues, to serve as a product expert and strategic partner throughout the change process.
• Execute implementations based on each customer's specific processes, requirements, and jointly established goals to ensure successful adoption and tailor approaches as needed.
• Facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption.
• Oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones.
• Develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early.
• Serve as a liaison to our product team, providing real‑time customer feedback and helping align our product roadmap with customer visions and operational goals.
• Partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre‑sales through transition and beyond.
• Analyze the strengths and opportunities of our implementation approach at both customer and program levels to drive continuous enhancement.
• Maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long‑term success.

About the team

The Global Implementation team is a smart, driven, and highly collaborative group that thrives at the intersection of technology, operations, and customer impact. They support complex, real‑world problems, share learnings openly, and celebrate wins big and small. Team members are trusted to own outcomes, influence decisions, and grow their craft while working alongside empathetic teammates who genuinely care about customer success and each other.

Who you are

• 4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi‑stakeholder projects from initiation to completion.
• Passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and committed to serving as an advocate for their success.
• Proven ability to present to and influence C‑suite executives and technical architects, adapting communication style to diverse organizational cultures.
• Exceptional facilitation skills, resolving conflicts, and maintaining team alignment across global enterprise environments.
• Strong analytical capability to break down complex business processes and identify optimization opportunities while adapting to dynamic environments with shifting priorities.
• Track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail.
• Ability to translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation as a blueprint for success.
• Proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences.
• Strong SaaS implementation expertise; experience in supply chain, logistics, or transportation teams is a strong bonus.
• Committed to continuous learning and improvement, using customer feedback to enhance individual and program‑level effectiveness.
• Willing to travel to customer sites for key implementation milestones (20‑25% travel expectation, focused on strategic moments rather than constant travel).

Compensation

The expected annual base salary range for this role is $80,000 - $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

Benefits

• Medical, Dental, & Vision benefits starting on the first day of employment.
• 401k retirement savings with employer match.
• Bonus and incentive compensation as well as employee stock option program.
• Employer‑paid life insurance and short‑term disability insurance.
• Generous PTO, global recharge days, and volunteer days.
• Paid parental leave for all parents.
• Family planning and inclusive wellbeing resources.
• Technology reimbursement.
• Commuter benefits for in‑office employees (Chicago).
• Annual Wellness Stipend.
• Ongoing learning & development opportunities.

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.