Implementation Manager

Shopmonkey; California (MO); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health & Wellness

401(k)

Flexible time off

Parental leave

Stock options

Matching donations

Volunteer days

Job summary

Shopmonkey is seeking an Implementation Specialist to guide customers through onboarding, delivering top-tier support across product areas, and training users on the platform.

In the United States the role is hybrid for candidates in the San Jose area with 2-3 days on-site at the Morgan Hill office for team collaboration. The ideal candidate has 2+ years of experience, strong communication, and a customer-first mindset.

Qualifications

• 2+ years of relevant experience preferred or automotive industry knowledge.
• Clear, professional, friendly and informative communication style.
• Enjoy creative problem solving and taking on new challenges.
• Exceptional project management skills with a proven ability to multi-task.
• Self-directed learners and highly motivated to succeed.
• Thrive in a dynamic & collaborative startup environment, comfortable with ambiguity.
• Adapt quickly to changing priorities and evolving customer needs.
• Bachelor’s degree is a plus.
• Familiar with a SaaS business model and tools.

Responsibilities

• Serve as the main point of contact during a customer’s implementation process.
• Deliver top tier customer service and support across all product areas.
• Assist in training customers to ensure the successful beginning of a new customer journey.
• Coordinate deliverables with various internal departments.
• Communicate thoughtful, customized solutions that help customers move forward and grow their business.
• Learn all about the Shopmonkey product suite and automotive industry.

Skills

Customer service

Project management

Communication

Problem solving

Self-directed learner

Education

Bachelor’s degree

Tools

Shopmonkey SaaS

Job description

Our Best-in-Class Implementation Team is leading the way and revolutionizing the automotive industry with 5 star customer service. With a thorough understanding of Shopmonkey products, and a focus on creative problem solving, every Shopmonkey customer receives exceptional care and attention from our team. Please note for candidates in the San Jose area, this would be a hybrid role with 2-3/days per week on-site at our Morgan Hill office for team collaboration.

You Will Have The Opportunity To:

• Serve as the main point of contact during a customer’s implementation process
• Deliver top tier customer service and support across all product areas
• Assist in training customers to ensure the successful beginning of a new customer journey
• Coordinate deliverables with various internal departments
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Learn all about the Shopmonkey product suite and automotive industry

We Are Looking For People Who:

• Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience
• Have a clear, professional, friendly and informative communication style
• Enjoy creative problem solving and taking on new challenges
• Have exceptional project management skills with a proven ability to multi-task
• Are self-directed learners and highly motivated to succeed
• Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity
• Adapt quickly to changing priorities and evolving customer needs
• Have a related education background (Bachelor’s degree a plus)
• Are familiar with a SaaS business models and tools

Nice to have:

• A true appreciation for cars and/or are familiar with the automotive industry!
• Are bilingual in Spanish/English

In the United States the range is typically a salary of $60,000 to $70,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.

Why Shopmonkey?

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees. Other benefits vary upon location outside of the United States, and employment status:

Health & Wellness

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
• Short term and long term disability
• Employee assistance program
• Reimbursement for a personal health and wellness membership
• Generous parental leave
• 401(k) available upon hire

Time Off

• 11 paid holidays
• Flexible time off - take the time off you need!

Giving Back

• Matching donations for approved charitable organizations
• Group volunteer efforts

Check out our founder’s story, life page, or hear from real employees about what it’s like to work at Shopmonkey.

Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.

About the Industry

The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.

In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.

In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024, and 2026!

Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.

Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at [e-mail].

Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview.