Implementation Manager

Arcadia; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible work environment

Professional development programs

Community involvement initiatives

Job summary

Dormont Manufacturing Co is seeking an Implementation Manager to lead the delivery of our product, ensuring successful customer implementations. The ideal candidate will possess extensive healthcare experience and strong project management skills to drive engagement goals and timelines.

This role involves coordinating between teams, handling risks, and communicating effectively with customers. Candidates should have a Bachelor’s degree and at least 3 years of experience in a similar role, ideally within the healthcare sector.

Qualifications

• At least 3 years leading account implementation processes in software or technology in healthcare.
• In-depth knowledge of project management principles, tools, and methods.
• Extensive healthcare experience with population health and value-based care.

Responsibilities

• Running product implementations and developing project plans.
• Educating customer resources on technical implementation processes.
• Coordinating activities and ensuring team collaboration.

Skills

Project management

Data analysis

Healthcare experience

Customer communication

Education

Bachelor’s degree in related field

Tools

Tableau

QlikView

SQL

Job description

Why This Role Is Important To Arcadia

At Arcadia.io, an Implementation Manager (IM) is a highly capable project leader who does what it takes to successfully deliver our product and is the one person responsible for bringing the customer live. This role is the single nexus of a customer getting value out of Arcadia and Arcadia getting value out of their customer. The IM provides the first interaction and touchpoint throughout the relationship. As a result the IM makes a meaningful contribution to retention and the customer experience.

Implementation Managers have complete responsibility for the end‑to‑end design, execution, and management of implementation activities. IMs commit to running large, complex implementation projects at high quality and speed to accelerate the path to value for our customers.

The ideal candidate is highly organized, can manage competing priorities, understand data architecture and can communicate effectively with technical functions, client, business and clinical teams.

What Success Looks Like

In 3 months

• Learn about our platform, industry, and internal processes; complete onboarding requirements and Arcadia Core Platform Certification. Engage with leading customers, participating in the development and execution of complex implementation plans and supporting client discussions and working sessions around implementation initiatives.
• Manage components of the implementation such as integration workstreams.

In 6 months

• Get to know the ins and outs of our technical implementation process; demonstrate knowledge of client data and platform configuration.
• Independently manage multiple components of the implementation, including data integration and module implementations.

In 12 months

• Independently manage an implementation from contract signature to go live, including all aspects of developing an implementation plan, managing project status, handling risks and issues, and coordinating across teams to deliver a successful implementation of our platform.
• Obtain advanced certification on at least 1 additional module, demonstrating your knowledge of industry context, product functionality, and implementation best practices.
• Contribute to implementation process improvement initiatives, defining best practices and improving tools and documentation.

What You’ll Be Doing

• Running product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live.
• Educating customer resources on Arcadia’s technical implementation processes, product architecture and functionality, best practices around complex healthcare data integration and platform usage to drive quality improvement. Analyzing and managing cost and utilization, and improve risk adjustment accuracy.
• Establishing engagement goals, priorities, and timelines. Developing a detailed project plan oriented around customer and internal objectives. Managing tasks on a day‑to‑day basis and reporting status.
• Escalating and leading resolution of risks and issues including understanding complex technical challenges. Designing custom solutions leveraging Arcadia’s products and service capabilities.
• Responsible for customer communications. Owning all standing and ad‑hoc project meetings.
• Coordinating customer, internal, and third‑party activities. Ensuring project team collaboration and early escalation if project is tracking behind.
• Demonstrating strong organizational, presentation, and customer service skills; communicating effectively on data structures and platform architecture.
• Clearly communicating program and project status, issues, risks, plans, etc. to senior management.
• Performing other related duties as assigned or requested.

What You’ll Bring

• Bachelor’s degree in related field.
• At least 3 years leading account implementation processes in the software or technology arena in healthcare, preferably with claims and clinical data integration; in depth knowledge of and up to date hands‑on experience with project management principles, tools and methods; ability to identify and effectively mitigate project‑ and account‑level risks.
• Extensive healthcare experience, including industry knowledge of population health and value‑based care required, including ability to master an in‑depth understanding of our solutions, client strategic context, and industry trends to effectively advise clients as a trusted advisor in leveraging the data asset and platform.
• Experience with data aggregation and analysis with EHR and claims data strongly preferred, including experience with Tableau, QlikView, and SQL.

Would Love for You to Have

• Excellent presentation and communication skills, including ability to create powerful materials in Microsoft PowerPoint, Excel, Word, etc. Must have the ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders.
• Strong problem solving, interpersonal, and organizational skills.
• Team attitude and the ability to foster team atmosphere within each project team; ability to work effectively with remote teams.

What You’ll Get

• Be a part of a mission‑driven company that is transforming the healthcare industry by changing the way patients receive care.
• A flexible, remote‑friendly company with personality and heart.
• Employee‑driven programs and initiatives for personal and professional development.
• Be a member of the Arcadian and Barkadian Community.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia’s custodianship as well as Arcadia Intellectual Properties. For any security‑specific roles, the responsibilities would be further defined by the hiring manager.