Implementation Manager

Evolving Solution Services; Adel (IA); On-site; USD 90,000 - 120,000; Full time

Job summary

Evolving Solution Services in Adel, IA, is seeking an experienced Project Manager to lead client implementations and ensure high-quality service delivery. You will coordinate cross-functional teams, establish timelines, and manage stakeholders to deliver on time and within budget.

Responsibilities include overseeing multiple projects, defining tasks and milestones, and maintaining clear communication with clients and partners.

Qualifications

• 5-7 years in client services or account management.
• 3-5 years in project management with domestic and international projects.
• Solid technical background in IT project management or web development projects.
• Knowledge of PMI methodology and Agile methods.

Responsibilities

• Manage multiple client implementation projects to achieve high-quality services.
• Build strong client and team rapport with excellent communication and organization.
• Define timelines, tasks, and critical paths for client implementations.
• Maintain ongoing communication with clients and stakeholders, including tough conversations.
• Develop detailed project plans and comprehensive documentation.
• Collaborate with SMEs to design solutions that meet project requirements.
• Prioritize tasks and milestones to meet client and business needs.

Skills

Communication

Analytical skills

MS Office

Project management

Organizational skills

Tools

Microsoft Project

Webinar tools

Job description

Essential Job Functions:

• Manage multiple projects to ensure successful, high-quality service levels during client implementation .
• Establish a strong rapport with clients and team members through effective organizational skills, excellent inter-personal and communication skills, and an excellent attitude towards work. Lead end to end project management responsibilities as new clients are implemented.
• Define timelines, tasks and critical path issues to assure seamless and successful client implementation.
• Maintain on-going and frequent communication with client and various stakeholders with the ability to have difficult conversations.
• Manage the implementation to ensure milestones/metrics are met and client satisfaction is achieved.
• Consults with business partners and clients to clarify and define complex project requirements, budgets, and business cases, including statements of work.
• Develop detailed project plans, including comprehensive task list and realistic timelines.
• Create and maintain comprehensive project documentation.
• Collaborate with appropriate subject matter experts to design solutions that meet the requirements of the project.
• Prioritize project tasks and milestones to effectively meet the needs of the client and the business.
• Investigate emerging and relevant technologies based on the technology direction and/or the business direction.
• Other duties as assigned.

Requirements:

• 5-7 years of experience in client services and or account management.
• 3-5 years of experience in project management, preferably with both domestic and international projects.
• Solid technical background w/ knowledge and previous experience with IT project management and/or web development projects preferred.
• Knowledge of PMI methodology and Agile methods.

Skills and Abilities:

• Excellent written and verbal communication skills – ability to partner and interact with client executives, technical subject matter experts, and internal colleagues.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint), webinar tools, Internet-based systems and programs, Microsoft Project and/or other similar project planning tools.
• Excellent organizational skills and a proven customer service orientation.
• Detail oriented, organized, and have the ability to multi-task.
• Ability to manage multiple projects simultaneously with a high degree of competency.
• Ability to effectively communicate with all levels of client personnel.
• Proven record of execution to time and budget.

Professional:

Ability to follow Kuder’s culture and values:

• Attitude is Everything – We believe we have more potential to accomplish goals, develop resiliency, and make improvements when we choose to lead with a positive attitude.
• Create Partnerships – We create genuine, flexible, and long-term partnerships that cultivate collaboration and support for achieving common goals.
• Deliver Success – We drive results and reach our goals with passion, urgency, and a commitment to excellence. We are accountable and encouraging as we collectively celebrate our victories and turn setbacks into progress.
• Foster Innovation – We promote innovation and welcome ideas. We are curious, we listen, and we take action to elevate and improve how we deliver reliable solutions.
• Thrive Together – We invest in an authentic environment where our team is motivated, supported, and successful. We respect all voices and experiences as we work together for meaningful growth.