Implementation Lead

Flagship; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Flagship is seeking its first Implementation Lead to drive the adoption of its Inventory SaaS application. This pivotal role requires a self-starter with experience in demand and supply planning, and strong capabilities in managing customer interactions and software implementation processes.

Qualifications

• 4+ years of commercial experience.
• Previous experience as Demand Planner, Supply Planner, or Merchandise Planner.
• Planning experience with retailers is a plus.

Responsibilities

• Serve as the primary point of contact with customers.
• Lead onboarding and training process for new users.
• Work closely with data science team on ML forecasting outputs.

Skills

Advanced Excel

Implementation experience with demand planning software

Job description

Meet Flagship:

Flagship is building an innovative Sales and Operations Planning (S&OP) software that empowers DTC retail brands to maximize growth efficiency. Our platform seamlessly integrates with their first-party data to provide tailored insights based on advanced data analytics to drive cross-functional strategic decision-making.

At Flagship, we have built a multidisciplinary team of machine learning experts and industry professionals from the tech, commerce, and retail sectors. This has allowed us to build software that actually serves the needs of retail planning teams and executives and enables data-driven collaboration across departments. Our mission is to break businesses free from the limitations of outdated, siloed metrics and instead, focus on high-impact growth indicators that contribute to a positive net business outcome.

Join us in revolutionizing the way that retailers interact with their data to make more accurate, granular decisions informed by both their business expertise and machine learning algorithms.

As our first Implementation Lead at Flagship, you will play a crucial role in the development and adoption of our Inventory SaaS application. The ideal candidate is a self-starter who wants to have ownership over building a pioneering product. You must be able to thrive in navigating fast-paced environments with significant ambiguity and rapidly changing conditions. We are seeking an Implementation Lead with 4+ years of commercial experience post-academia and committed to building a SaaS Platform with machine learning and data science capabilities. Prior experience in high-growth, venture-backed tech is a major bonus.

Key Responsibilities:

• Serve as the primary point of contact with our customers

• Lead the onboarding and training process for the software with new users

• Work closely with the data science team to review and and provide feedback on ML forecasting outputs leading to iterations of our forecasting approach

• Oversee the implementation of retail onboarding settings for each new brand, including reviewing product grading and weeks of supply targets

• Work with the product team to develop the next set of features and improvements to the platform

• Potentially assist the sales team doing customer discovery

Requirements:

• 4-10 years of experience

• Have previous experience as a Demand Planner and/or Supply Planner and/or Merchandise Planner

• Implementation experience with a demand planning software

• Advanced Excel skills

• Planning experience with retailers / for allocation is a plus

• Nice to have:

  • Familiarity with fabric purchasing (PFD, Greige, etc.)

  • Familiarity with Supply Chains for apparel companies

Applicants must be authorized to work in the United States. Sponsorship for work visas is not available for this position.