Implementation Excellence Director - Earth City, MO

VetJobs; St. Louis (MO); Hybrid; USD 150,000 - 230,000; Full time

Job summary

VetJobs in the United States is seeking a Director, Implementation Excellence to design, standardize, and scale our global operating model. You will partner across Operations, Product, Technology, Sales, Customer Success, Finance, HR, and Workforce Management to install governance, playbooks, and performance frameworks that accelerate delivery and growth.

The role is hybrid, with four days in-office (Mon–Thu) and Friday remote flexibility, leading cross-functional initiatives, and building an

Qualifications

• Minimum of a Bachelor's degree in Business, Operations, CS, or related field.
• 7+ years in Implementation, Onboarding Strategy, or Operational Delivery.
• 5+ years leading cross-functional strategic initiatives and enterprise process improvements.
• Experience designing scalable operating models or governance frameworks.

Responsibilities

• Own the end-to-end global implementation operating model with scalable standards.
• Lead enterprise transformation to improve speed, quality, and consistency.
• Build executive dashboards and KPIs to monitor maturity.
• Drive cross-functional alignment to ensure readiness and adoption.
• Identify and implement process optimization to elevate delivery efficiency.

Skills

Cross-functional leadership

Strategic program management

Process improvement

Executive communication

Change management

Education

Bachelor's degree

Job description

Job Description

As the Director, Implementation Excellence, you will design, standardize, and continuously improve our global implementation operating model. In this highly cross-functional leadership role, you will establish the governance, playbooks, and performance frameworks necessary to scale execution, drive operational consistency, and accelerate business growth. You will partner across Operations, Product, Technology, Sales, Customer Success, Finance, HR, and Workforce Management to build an efficient, AI-enabled delivery ecosystem.

Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday), paired with Friday Flexibility to wrap up your week remotely.

Education & Experience

Minimum Education Required
Bachelors

Preferred Education
Bachelors

Required Experience
Bachelor’s degree in Business, Operations, Computer Science, or related field.
7+ years of experience in Implementation, Onboarding Strategy, or Operational Delivery execution.
5+ years of experience leading cross-functional strategic initiatives and enterprise process improvements.
Proven experience designing and implementing scalable business operating models or governance frameworks.

Preferred Experience
Professional certifications such as Lean Six Sigma, PMP, Agile (SAFe), or Prosci Change Management.
Lead the strategic transition to agentic orchestration for implementation, replacing manual workflows with intelligent, AI-driven guidance to streamline complex system integration
Exceptional consultative, problem-solving, and executive presentation capabilities with a demonstrated track record of influencing cross-functional stakeholders.

What you'll do

Own the end-to-end global implementation operating model, establishing scalable process standards, stage gates, playbooks, and operating cadences.

Lead enterprise implementation transformation initiatives to improve execution speed, delivery quality, and consistency.

Build and maintain executive performance controls, dashboards, and key performance indicators (KPIs) to monitor operating model maturity.

Drive cross-functional alignment across Operations, Product, Technology, Sales, Finance, and HR to ensure seamless organizational readiness and process adoption.

Identify and implement process optimization opportunities to streamline workflow execution and elevate delivery efficiency across teams.

City: St Louis

State: Missouri

Job Category: Operations

Job Code: Director Director

Affiliate Sponsor: Equifax

Salary Range: Not Disclosed