Implementation Engineer (Forward-Deployed Engineer)

talentpluto; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

talentpluto is seeking an Implementation Engineer to own customer success in New York, NY. You will translate data migration schemas into the product's workflows and bridge technical gaps between customers and the engineering team.

This role requires strong communication skills and a hands-on approach in a collaborative, mission-driven environment. Ideal candidates have technical skills, a grasp of JSON structures, and are eager to contribute to client success.

Qualifications

• Some demonstrated technical skill, such as a stint as a junior engineer or scripting experience.
• Comfortable understanding JSON structures and general technical frameworks.
• Strong communication skills; able to be client-facing.

Responsibilities

• Own a portfolio of customer accounts and drive their success with the product.
• Map customer data‑migration schemas into the product's primitives by building playbooks.
• Serve as the technical bridge between customers and the engineering team.

Skills

Technical skills

Communication skills

Understanding JSON structures

Client-facing experience

Education

Bachelor's degree in Computer Science or related field

Tools

Web scraping tools

Data transformation tools

Job description

Location: New York, NY

Work Model: Hybrid

Industry: AI / Data Migration Software

Compensation: $110K-$140K base

About the Company

Our partner is an AI startup that helps companies rip and replace their competitors through automated data migration, using AI agents to extract and import data into new systems. The company is on a Series A trajectory with a strong, growing roster of enterprise customers. The culture is intense, collaborative, mission‑driven, and high‑ownership, and this is the grindiest, most hands‑on role in the company.

The Opportunity

As an Implementation Engineer, you will own a portfolio of customers and be responsible for making them successful with the product. The core of the work is taking each customer's existing data‑migration schemas and mapping them into the product's primitives by building playbooks, the data‑migration workflows that define how to extract and transform data. The role also involves web scraping, parsing, and computer‑use tasks, so a working understanding of how the web is structured is valuable.

This is a forward‑deployed role that sits between the customer and the engineering team. You will not be writing production software, but you will do enough technical work to drive customer success and have intelligent, directed conversations with engineers about what is missing or broken. It is an excellent training ground for anyone who wants to be a founder someday.

Responsibilities

• Own a portfolio of customer accounts and drive their success with the product
• Map customer data‑migration schemas into the product's primitives by building playbooks
• Handle web scraping, parsing, and computer‑use tasks as part of implementation
• Serve as the technical bridge between customers and the engineering team
• Provide product feedback and surface gaps and bugs to engineering
• Help keep customers happy and identify expansion opportunities

Requirements

• Some demonstrated technical skill, such as a stint as a junior engineer or scripting experience
• Comfortable understanding JSON structures and general technical frameworks
• Strong communication skills; able to be client‑facing (prior client‑facing experience not required)
• Willing to grind in a hands‑on, in‑person startup environment
• Bonus: CS background, go‑to‑market engineering experience, or accounting/ERP implementation experience (e.g., SAP, NetSuite, QuickBooks, Xero)