Implementation Engineer

Quantib BV; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

DeepHealth is seeking an Implementation Engineer to drive end-to-end deployment, integration, and validation of PACS and related imaging solutions at hospitals and healthcare facilities. You will work with radiologists, IT staff, and vendors to ensure reliable DICOM workflows and enterprise imaging connectivity.

The role involves coordinating tasks, providing second-level IT support, and collaborating across teams to resolve complex issues while maintaining regulatory compliance.

Qualifications

• Bachelor's degree in IT, Healthcare Informatics, or equivalent practical experience.
• 5+ years in an IT technical implementation or support role, preferably in healthcare.
• Hands-on experience with PC and server platforms and command-line administration on Linux and Windows.
• Proficiency with Windows client and server operating systems and Linux system administration.
• Strong networking and IT skills, with experience troubleshooting complex applications and software products.
• Experience with ITIL-based support processes and ticketing systems; PACS, radiology workflow, DICOM, and HL7 experience.
• Familiarity with EMR/clinical software.
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Responsibilities

• Serve as the primary implementation resource for client projects from kick-off through completion.
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• Coordinate project tasks and milestones and act as primary contact for customer communication and issue resolution.
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• Deploy, integrate, and validate PACS and imaging solutions, including DICOM workflow and enterprise imaging connectivity.
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• Provide second-level technical support for healthcare IT systems, troubleshooting escalated issues during and after implementation.
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• Collaborate with IT, Product, and Engineering to resolve complex technical problems.
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• Maintain incident/workflow records in the ticketing system.
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• Contribute to continuous improvement of implementation and support processes and knowledge base.
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• Ensure compliance with regulatory standards and internal IT policies.
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• Support key customers with updates and guidance to maintain strong relationships.
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• Participate in on-call rotations and flexible coverage as needed.

Skills

IT support

Healthcare IT

Linux

Windows

DICOM

HL7

Networking

ITIL

On-call support

Project coordination

Education

Bachelor's degree in IT/Healthcare Informatics

Tools

Linux admin

Windows server

Ansible

DICOM tools

Job description

The Implementation Engineer is responsible for end-to-end technical deployment, integration, and validation of Picture Archiving and Communication Systems (PACS) and related DeepHealth imaging solutions at hospitals and other healthcare facilities. This role partners with clinical and technical stakeholders, including radiologists, radiology administrators, clinical staff, network engineers, and third-party vendors, to deliver successful implementations with reliable DICOM workflows and enterprise imaging connectivity.

Essential Duties and Responsibilities

• Serve as the primary implementation resource for assigned client projects from kick-off through completion.
• Coordinate project tasks and own delivery milestones while acting as a primary point of contact for customer communication and issue resolution.
• Deploy, integrate, and validate PACS and related imaging solutions in customer environments, including DICOM workflow and enterprise imaging connectivity.
• Provide second-level technical support for healthcare IT systems, including troubleshooting and resolving escalated issues during and after implementation.
• Collaborate with IT, Product, and Engineering to elevate and resolve complex technical problems.
• Maintain detailed records of incidents, solutions, and workflows in the ticketing system.
• Contribute to continuous improvement of implementation and support processes and the knowledge base.
• Ensure work complies with applicable regulatory standards and internal IT policies.
• Support key customers with clear updates and guidance to maintain effective working relationships.
• Participate in on-call rotations and flexible coverage as required to support customer implementations.

Minimum Qualifications, Education and Experience

• Bachelor's degree in IT, Healthcare Informatics, or a related field, or equivalent practical experience (required).
• 5+ years of experience in an IT technical implementation or support role (required).
• Proven IT support experience, preferably in healthcare or clinical environments (required).
• Hands-on experience with PC and server platforms and command-line administration on Linux and Windows (required).
• Proficiency with Windows client and server operating systems and Linux system administration (required).
• Strong networking and general IT skills, with experience troubleshooting complex applications and software products (required).
• Experience with ticketing systems and ITIL-based support processes (required).PACS, radiology workflow, DICOM, and/or HL7 experience (required).
• Familiarity with healthcare IT systems, including EMR and clinical software (required).
• Strong customer relationship skills and clear written and verbal communication (required).
• Ability to manage multiple tasks, work under pressure, and collaborate across teams (required).
• Flexibility to work varied hours and participate in on-call rotations (required).
• Preferred: Knowledge of archival and storage media.
• Preferred: CompTIA Linux, RHCA, RHCT, CCNA, or CCNP certification.
• Preferred: Public cloud application troubleshooting experience (preferably GCP).
• Preferred: Deployment and configuration automation experience (for example, Ansible).
• Preferred: Proficiency in additional languages for EU or international regions.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, regional and country laws concerning employment.
• Follows all DeepHealth policies and procedures.
• Follows data privacy, compliance, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
• Completes job responsibilities in a quality and timely manner.

Travel

This position may require occasional travel.

Working Environment

Remote

The employee must be able to perform the essential duties and responsibilities of the position, with or without reasonable accommodation.