Implementation Engineer

Nucleus Security; Town of Florida (NY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

100% company-paid health, dental, vision, life, and short-term disability insurance

Generous 401k contribution

Flexible PTO + 10 company holidays

Equity in a high-growth, VC-backed startup

Fantastic company culture

Job summary

Nucleus Security is looking for an Implementation Engineer to enhance customer onboarding and implementation projects. This role involves deploying vulnerability management solutions and managing customer relationships to ensure satisfaction and success.

The ideal candidate will possess a blend of technical skills, creativity, and problem-solving abilities. Responsibilities include coordinating projects, delivering technical tasks, and improving implementation processes within a dynamic team environment.

Employees enjoy comprehensive insurance and a flexible PTO policy among other benefits.

Qualifications

• Experience with compliance understanding (NIST, ISO, custom policies).
• Ability to work autonomously on complex tasks within a team dynamic.
• Familiarity with enterprise customer tech integration exposure.

Responsibilities

• Plan and coordinate onboarding projects for new customers.
• Manage short-term engagements to develop integrations and resolve customer challenges.
• Strive to improve process efficiency and team performance.

Skills

Cybersecurity concepts (attack vectors, kill chain)

Customer/stakeholder engagement (technical project management, consulting)

Programming (Python, any OOP)

Creative problem-solving skills

Configuring & deploying software integrations

High capacity to learn quickly

Tools

Security tools or other VM platforms (SIEM, SOAR, IDS)

Data ingest pipelines (ETL, automation)

Cloud concepts (containerization, PaaS)

ServiceNow (configuration, end user experience)

Job description

Implementation Engineer

Nucleus is seeking an Implementation Engineer to join our Customer Success organization that supports customer onboarding and implementation projects. Implementation Engineers are instrumental in delivering Nucleus products in the post sales cycle. This technical role is responsible for deploying vulnerability management solutions to our rapidly growing customer base.

The Nucleus Implementation team is staffed with security architects with software development experience who can manage customer stakeholders to drive projects to completion. If you’re a curious person with a blend of technical and soft skills, we’d love to welcome you aboard.

What You Will Do

• Retain & Renew Customers – Plan and coordinate onboarding projects for new customers, meeting customer business requirements and driving user adoption


• Deliver Technical Tasks – Manage short-term engagements to develop integrations and other scripts/tools to resolve customer’s unique challenges and enable technical use cases


• Improve Implementation Processes – Strive to improve process efficiency and team performance by continuously identifying areas to enhance our post-sales motion


• Build strong relationships with customers, providing exceptional customer service and support


• Design vuln management solution architecture for different asset classes and environment sizes


• Understand how integrations work end to end to be able to clearly articulate complex problems and solutions to less technical stakeholders


• Work closely with the sales team to conduct smooth transitions from pre- to post-sale phase


• Collaborate with the product team to prioritize and productize solutions to impactful issues

Expectations of Your Experience

Required Qualifications

• Cybersecurity concepts (attack vectors, kill chain)


• Compliance understanding (NIST, ISO, custom policies)


• Customer/stakeholder engagement (technical project management, consulting)


• Programming (we use Python, any oop is fine)


• Configuring & deploying software integrations


• High capacity to learn quickly


• Creative problem-solving skills

Preferred Qualifications

• Security tools or other VM platforms (SIEM, SOAR, IDS)


• Data ingest pipelines (ETL, automation)


• Cloud concepts (containerization, PaaS)


• ServiceNow (configuration, end user experience)


• Enterprise customer tech integration exposure


• Ability to work autonomously on complex tasks within a team dynamic


• Willingness to work in the EST time zone

Why You Should Be Excited

• 100% company-paid health, dental, vision, life, and short-term disability insurance options


• Generous 401k contribution (not a match)


• Flexible PTO + 10 company holidays


• Equity in a high-growth, VC-backed startup


• Fantastic company culture


• Work on a truly unique, market- defining product

Additional Information

At Nucleus we are committed to achieving excellence in our field by combining diversity, collaboration, teamwork, and pride in our work. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability.