Implementation Director

Valeris; Louisville (KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health plans

401(k) match

PTO & holidays

Career growth

Job summary

Valeris is seeking an Implementation Project Manager to lead multi-product program launches and ensure on-time delivery. You will coordinate account teams, define project plans, and manage scope changes while aligning with client expectations.

Successful candidates will have a Bachelor's degree, 5+ years of PM experience, PMP certification is a plus, and the ability to collaborate across functions. Expect occasional travel up to 20% and a commitment to Valeris’ values.

Qualifications

• Bachelor’s degree required.
• 5+ years of demonstrated strong Project Manager performance.
• PMP certification is a strong plus.
• Ability to coordinate distributed teams and manage scope.
• Willingness to travel up to 20%.

Responsibilities

• Lead complex, multi-product program implementation projects from the account team’s agreement with the customer through the delivery of scope implementation.
• Lead the Valeris internal project kickoff meeting to synchronize Valeris internal delivery responsibility and transfer scope delivery responsibility from the account team.
• Develop project plans with Valeris internal cross-functional areas; set and manage on-schedule delivery and associated internal and external timelines.
• As the owner of the project plan, sequence and schedule project requirements; communicate integration requirements to internal stakeholders; monitor, track, and report project implementation status to the team; and properly control scope changes as the project evolves.
• Resolve project delivery conflicts that may result in partial or delayed delivery; escalates as appropriate.
• Communicate changes, enhancements, and modifications of business requirements to clients, internal functional areas, sponsors, and other stakeholders.
• With or through a program’s designated account team, provide periodic implementation progress reports to internal leadership and the customer to manage expectations.
• Continually increases Valeris’ efficiency and effectiveness by applying lessons learned from previous programs’ implementations into each new project.
• In coordination with Product Managers, Operations Managers, and functional department leaders, develop tools for account teams to use in developing a solid scope of work.

Skills

PMP certification

PM experience

Communication skills

Time management

Conflict resolution

Cross-functional collaboration

Travel up to 20%

Education

Bachelor’s degree

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

The Implementation Project Manager is overall responsible for executing the delivery of program launch tasks to ensure the successful launch of a Valeris program. A Valeris program consists of varying combinations of Valeris products and services in support of our customers’ business strategy. The Implementation Project Manager manages the agreed upon initial program scope in order to implement the program to the client’s expectations and control project scope change to ensure that the program contract matches the implemented project. The Implementation Project Manager must manage multiple delivery conflicts and lead resolution efforts in support of Valeris business objectives. This role will be instrumental in ensuring that Valeris remains successful in meeting our customers’ evolving needs and will further contribute to what makes the Valeris Difference valuable in the marketplace.

Key Responsibilities

• Lead complex, multi-product program implementation projects from the account team’s agreement with the customer through the delivery of scope implementation
• Lead the Valeris internal project kickoff meeting to synchronize Valeris internal delivery responsibility and transfer scope delivery responsibility from the account team
• Develop project plans with Valeris internal cross-functional areas; set and manage on-schedule delivery and associated internal and external timelines
• As the owner of the project plan, sequence and schedule project requirements; communicate integration requirements to internal stakeholders; monitor, track, and report project implementation status to the team; and properly control scope changes as the project evolves
• Resolve project delivery conflicts that may result in partial or delayed delivery; escalates as appropriate
• Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to clients, internal functional areas, sponsors, and other stakeholders so that business requirements and solutions are clearly understood and appropriately documented
• With or through a program’s designated account team, provide periodic implementation progress reports to internal leadership and the customer to manage expectations and identify scope changes that need to be added to or removed from the implementation project
• Continually increases Valeris’ efficiency and effectiveness by applying lessons learned from previous programs’ implementations into each new project
• In coordination with Product Managers, Operations Managers, and functional department leaders, develop tools for account teams to use in developing a solid scope of work for customers’ programs, inclusive of all Valeris’ services and product portfolios, to properly frame each program’s SOW
• Exude pride in Valeris' with every personal interaction both internally at work and externally away from work
• Build healthy relationships with all internal functional areas by taking a leadership role with all internal project stakeholders to ensure successful project launch
• Utilize Valeris' values as the driving force behind the team’s success
• On time adherence to training deadlines for all corporate policies and procedures
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Qualifications

• Bachelor’s degree
• 5+ years of demonstrated strong Project Manager performance
• Project Management Institute (PMI) Project Management Professional (PMP) certification and ability to apply PMP fundamental is a strong plus
• Ability and willingness to take responsibility of delivery from a diverse and often distributed team without formal authority; ability to interact collaboratively with internal stakeholders
• Highly organized and detail-oriented with strong time management skills for self and project team
• Strong verbal and written communication skills is a must have for success
• Must have the business acumen to understand the value to Valeris and the customer of good scope control as a key part of the project execution
• Must be skilled at conflict resolution in building collaborative solutions
• Knowledge of Valeris’s solutions, internal processes, operating tempo, and marketplace is a plus
• Ability to work flexible hours to make project deliveries successful
• Ability to travel up to 20% of the time; typically weeknights only

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.