Implementation Director

Cohere Health; Boston (MA); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and EAP

401K with company match

Flexible spending and Health Savings

Up to 14 weeks parental leave

Job summary

Cohere Health is seeking an experienced Director of Implementation to lead end-to-end customer implementations as we scale to new payers and providers. The role oversees cross-functional teams and partners with sales, solutions, and product to deliver execution excellence.

You will refine best practices, nurture customer relationships, and help build Cohere's implementation playbook while traveling about 25% and working remotely. MBA and 8+ years in healthcare implementation are preferred.

Qualifications

• 8+ years in a consulting or implementation role, preferably with health plan customers.
• MBA or relevant Master’s degree in healthcare/management or related experience.
• Deep expertise in implementation, including customer engagement, project management, and cross-functional collaboration.
• Significant experience with tech-heavy healthcare implementations.
• Customer-facing experience with a customer service mindset.

Responsibilities

• Lead end-to-end implementation efforts for new and existing customers as Cohere scales to new clients.
• Establish strategy for implementation considering payer and risk-bearing provider customers and Cohere solutions.
• Collaborate with sales, solutions, and product teams to translate vision into actionable plans.
• Manage handoffs between sales, implementation, and client performance teams.
• Track progress, risks, and deliverables with stakeholders and schedules.
• Oversee a cross-functional implementation team including integration, product support, etc.
• Build strong customer relationships to ensure long-term success during delivery.
• Refine best practices and create a repeatable implementation model for future clients.
• Contribute to a playbook to guide future implementations.

Skills

Implementation leadership

Project management

Healthcare consulting

Customer-facing

Startup mindset

Cross-functional collaboration

PowerPoint storytelling

Microsoft Project

Excel

Payer/provider knowledge

Education

MBA or Master’s in healthcare/management

Tools

PowerPoint

Microsoft Project

Excel

Job description

Cohere is looking for an experienced Director of Implementation to join our team in support of current and future customer implementations. This person will be a critical leader as Cohere launches work with additional payer and provider customers, overseeing implementations and managing the cross-functional teams responsible for delivering on these implementations. This person will also be a key representative of Cohere, helping to build and nurture customer relationships to ensure success both during and after implementation. Lastly, this role will help refine best practices based on new customer implementation and will support the refinement of our playbook for implementation with future customers. The role will be key to ensuring success with our initial customers and to helping Cohere continue to expand and successfully bring on future customers.

You will report to the Director of Implementation but will interface with both commercial and clinical team members.

If you are passionate about deploying technology-driven solutions to enhance patient experience, drive clinical excellence, and achieve healthcare operational efficiencies, we want to hear from you!

What you’ll do:

• Lead end-to-end implementation efforts for new and existing customers as we rapidly scale to new customers
• Establish strategy for implementation at Cohere, factoring in the unique nature of our payer and risk-bearing provider customers and the variety of solutions Cohere offers
• Partner with solutions team during the sales process to effectively scope and contract for the best solution
• Work closely with solutioning and product strategy teams to convert initial launch and expansion vision into tactical implementation plans
• Manage handoffs from sales team to implementation team and from implementation to client performance team
• Track and report on implementation progress and key risks and issues, including developing and managing a detailed project schedule and work plan, involving all relevant stakeholders and closely monitoring the status of key deliverables
• Manage team responsible for implementation, which may cross-functional implementation support (integration manager, product support, etc.)
• Act as the key liaison between client implementation team and cross functional teams at Cohere to drive implementation activities
• Establish strong relationships with customers during implementation to ensure lasting success during delivery
• Refine implementation best practices and create an efficient and repeatable model for future clients
• Support the creation of a playbook to guide process for implementing with additional customers

What you’ll need:

• 8+ years of experience working in a consulting and/or implementation role, preferably working with health plan customers
• MBA or relevant Master’s degree in healthcare and/or management or relevant experience
• Deep expertise in all aspects of implementation, including customer engagement, project management, internal and external communication, and cross-functional collaboration
• Significant experience working on tech implementations (heavy software based / tech heavy implementations)
• Significant experience working with health plans on end-to-end implementations
• Customer-facing experience and strong orientation towards customer service mindset
• Start up ready mindsets - comfort with ambiguity and willingness to be flexible as customer needs shift
• Experience managing implementation teams and resources
• Organized and detail oriented with expertise in building out infrastructure and tools needed to create scalable implementation processes
• Prior experience and high level of comfort working in powerpoint (including storytelling via slides), microsoft project, and excel
• Consulting experience in healthcare working with payers and providers is preferred
• Familiarity with large healthcare tech implementations in the prior authorization/utilization management space is preferred
• Familiarity with value based care models, novel care models (e.g., advanced primary care), payer, provider, and digital health trends is preferred
• Exposure to product development is preferred

• Fully remote opportunity with about 25% travel
• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Up to 14 weeks of paid parental leave

The salary range for this position is $160,000 to $180,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

Interview Process*:

• Connect with Talent Acquisition for a Preliminary Phone Screening
• Meet your Hiring Manager!
• Case Study
• Behavioral Interview(s)

*Subject to change

About Cohere Health

Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.