Implementation Delivery Consultant

poka; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work policy

Remote work options

Annual learning budget

MacBook Pro and home office allowance

Group insurance

Employee referral program

Job summary

Poka is seeking an Implementation Delivery Consultant to guide new customers from kickoff to confident adoption. You will run workshops, coordinate implementations, and train operators, supervisors, and plant managers both remotely and onsite across the North America region.

You’ll travel ~25% and collaborate with Sales, Customer Success, and Product to ensure a smooth handover and long-term value. Fluency in English and Spanish is preferred, with experience in manufacturing or SaaS onboarding.

Qualifications

• 2–3 years of customer-facing experience facilitating workshops or delivering training in a professional setting.
• Familiarity with Lean and TPM principles; a Green Belt certification is a plus.
• Fluency in English and Spanish; comfortable working with diverse frontline teams.

Responsibilities

• Act as the primary onboarding contact, aligning customer expectations with measurable outcomes.
• Define project scope, use cases, and KPIs to drive real business results.
• Facilitate training sessions and onboarding workshops—virtual and onsite—tailored to each site and audience.
• Collaborate with Sales, Customer Success, and Product to ensure a seamless customer journey.

Skills

Project management

Customer-facing experience

Training delivery

Job description

At Poka, we're changing how the world's industrial teams work - capturing the knowledge of their best people and putting it in every operator's hands.

Our connected worker platform is purpose-built for manufacturing and the wider industrial world, with industrial AI inside the shift, not on top of it. The result: frontline performance that becomes compounding knowledge and measurable impact - every shift, every site, every region.

We're proud to support global leaders like Nestlé, Bosch, Mars, and Danone across 3,000+ sites in 70+ countries. And as a fast-growing part of the IFS family, you'll join a team whose daily work directly shapes the platform behind how modern manufacturing gets done.

As an Implementation Delivery Consultant, you'll guide new customers from kickoff to confident adoption - turning a signed contract into frontline teams who use Poka every shift. You'll run workshops, coordinate implementations, and train everyone from operators and supervisors to plant managers, both remotely and onsite at manufacturing and industrial sites across the region.

You'll be a core part of our growing North America team, working hand in hand with Sales, Customer Success, and Product. Expect to be on the road around 25% of the time - the moments in the plant are where trust gets built, and adoption takes off.

What you'll be doing

• Act as the primary point of contact during onboarding, aligning customer expectations with clear, measurable outcomes
• Work with customers to define project scope, use cases, and the KPIs that drive real business results
• Facilitate engaging training sessions and onboarding workshops - virtual and onsite - tailored to each site, shift pattern and audience
• Partner closely with Sales, Customer Success and Product to make the customer journey seamless, from handover to long-term value
• Put AI to work in your day-to-day - building training content, preparing workshops, summarizing customer sessions and tracking progress - so you can spend more time with customers
• Help evolve Poka's onboarding methodology, bringing more scalability, automation and standardization to how we launch customers
• Support prospects during their Poka trial and deliver refresher or advanced training for existing customers

What you bring

• Strong project management and organizational skills, with a customer-first and critical problem-solving mindset
• 2 - 3 years of customer-facing experience facilitating workshops or delivering training in a professional setting
• Excellent communication and interpersonal skills - equally at ease with shop-floor teams and senior stakeholders
• Ideally, experience in manufacturing, industrial operations and/or SaaS, in an onboarding, implementation or consulting-style role
• Familiarity with Lean and TPM principles; a Green Belt certification is a plus
• A curious, hands-on approach to AI - you're comfortable using it in your daily workflows and keen to find new ways it can help customers learn faster
• The ability to adapt in a fast-changing environment and work independently across global teams
• Based in the US East or Central (Atlanta area preferred), with the willingness to travel around 25% of the time
• Fluency in English and Spanish, as many of the frontline teams we serve work in Spanish

We know great candidates don't always tick every box - if this role excites you and you bring most of the above, we'd love to hear from you.

Why Poka

You'll join a team shaping how leading manufacturers connect and empower their frontline workers - with the reach of IFS behind you and the pace and ownership of a growth-stage company. Your work won't sit in a slide deck; it shows up in how thousands of operators do their jobs every day, and you'll have real room to grow as our North America team grows.

What we offer

• Scale-up energy with huge backing and a global yet close-knit team.
• Generous vacation policy, additional paid days, and charity day.
• Hybrid work policy - Employees who live within a 40 km radius of our Québec City office or a 15 km radius of our Montréal office are required to work in-office two days per week.
• 100% remote work if you do not live within the radiuses mentioned above.
• A truly flexible schedule that allows you to adapt your work hours.
• Group insurance from day one (dental, medication, disability, travel, etc.) with employer contributions, including access to telemedicine and an Employee Assistance Program (EAP).
• A retirement savings plan with employer contributions.
• A MacBook Pro and a $500 home office allowance upon hiring.
• A generous annual learning and development budget to support your growth, plus the tools and opportunities you need to keep progressing in your career.
• A rewarding employee referral program for successful hires.
• Tasty snacks available at all times in our offices (fresh fruits, snacks, pastries, coffee, tea, etc.)
• *Certain benefits are exclusively accessible to employees in Canada.