Implementation Delivery Consultant

Poka EN; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Travel opportunities

Health insurance

Retirement plan

MacBook Pro and home office setup

Learning budget

Flexible schedule

Job summary

Poka EN is seeking an Implementation Delivery Consultant to guide new customers from kickoff to confident adoption across North America. You’ll run workshops, coordinate implementations, and train operators, supervisors, and plant managers both remotely and onsite.

Join a growing team, travel about 25%, and collaborate with Sales, Customer Success, and Product to deliver measurable outcomes and scalable onboarding methodologies.

Qualifications

• 2-3 years of customer-facing experience facilitating workshops or delivering training in a professional setting.
• Experience in manufacturing, industrial operations and/or SaaS onboarding or consulting roles preferred.
• Familiarity with Lean and TPM; Green Belt certification is a plus.
• Curious, hands-on approach to AI and comfortable using it to help customers learn faster.
• Ability to adapt in a fast-changing environment and work independently across global teams.
• Based in the US East or Central (Atlanta area preferred) with ~25% travel.
• Fluency in English and Spanish due to multilingual frontline teams.

Responsibilities

• Act as the primary onboarding contact, aligning customer expectations with measurable outcomes.
• Define project scope, use cases, and KPIs to drive business results.
• Facilitate training sessions and onboarding workshops—virtual and onsite—tailored to each site and audience.
• Collaborate with Sales, Customer Success and Product to ensure smooth customer journeys.
• Leverage AI to build training content, summarize sessions and track progress.

Skills

Project management

Customer-facing

Communication

Manufacturing/SaaS

Lean/TPM

Green Belt

AI in daily work

Travel 25%

Bilingual English/Spanish

Job description

At Poka, we're changing how the world's industrial teams work — capturing the knowledge of their best people and putting it in every operator's hands.

Our connected worker platform is purpose-built for manufacturing and the wider industrial world, with industrial AI inside the shift, not on top of it. The result: frontline performance that becomes compounding knowledge and measurable impact — every shift, every site, every region.

We're proud to support global leaders like Nestlé, Bosch, Mars, and Danone across 3,000+ sites in 70+ countries. And as a fast-growing part of the IFS family, you'll join a team whose daily work directly shapes the platform behind how modern manufacturing gets done.

As an Implementation Delivery Consultant, you'll guide new customers from kickoff to confident adoption — turning a signed contract into frontline teams who use Poka every shift. You'll run workshops, coordinate implementations, and train everyone from operators and supervisors to plant managers, both remotely and onsite at manufacturing and industrial sites across the region.

You’ll be a core part of our growing North America team, working hand in hand with Sales, Customer Success, and Product. Expect to be on the road around 25% of the time — the moments in the plant are where trust gets built, and adoption takes off.

What you’ll be doing

• Act as the primary point of contact during onboarding, aligning customer expectations with clear, measurable outcomes
• Work with customers to define project scope, use cases, and the KPIs that drive real business results
• Facilitate engaging training sessions and onboarding workshops — virtual and onsite — tailored to each site, shift pattern and audience
• Partner closely with Sales, Customer Success and Product to make the customer journey seamless, from handover to long-term value
• Put AI to work in your day-to-day — building training content, preparing workshops, summarizing customer sessions and tracking progress — so you can spend more time with customers
• Help evolve Poka's onboarding methodology, bringing more scalability, automation and standardization to how we launch customers
• Support prospects during their Poka trial and deliver refresher or advanced training for existing customers

What you bring

• Strong project management and organizational skills, with a customer-first and critical problem-solving mindset
• 2 - 3 years of customer-facing experience facilitating workshops or delivering training in a professional setting
• Excellent communication and interpersonal skills — equally at ease with shop-floor teams and senior stakeholders
• Ideally, experience in manufacturing, industrial operations and/or SaaS, in an onboarding, implementation or consulting-style role
• Familiarity with Lean and TPM principles; a Green Belt certification is a plus
• A curious, hands-on approach to AI — you're comfortable using it in your daily workflows and keen to find new ways it can help customers learn faster
• The ability to adapt in a fast-changing environment and work independently across global teams
• Based in the US East or Central (Atlanta area preferred), with the willingness to travel around 25% of the time
• Fluency in English and Spanish, as many of the frontline teams we serve work in Spanish

We know great candidates don't always tick every box — if this role excites you and you bring most of the above, we'd love to hear from you.

Why Poka

You’ll join a team shaping how leading manufacturers connect and empower their frontline workers — with the reach of IFS behind you and the pace and ownership of a growth-stage company. Your work won't sit in a slide deck; it shows up in how thousands of operators do their jobs every day, and you'll have real room to grow as our North America team grows.

What we offer:

• Scale-up energy with huge backing and a global yet close-knit team.
• Generous vacation policy, additional paid days, and charity day.
• Hybrid work policy - Employees who live within a 40 km radius of our Québec City office or a 15 km radius of our Montréal office are required to work in-office two days per week.
• 100% remote work if you do not live within the radiuses mentioned above.
• A truly flexible schedule that allows you to adapt your work hours.
• Group insurance from day one (dental, medication, disability, travel, etc.) with employer contributions, including access to telemedicine and an Employee Assistance Program (EAP).
• A retirement savings plan with employer contributions.
• A MacBook Pro and a $500 home office allowance upon hiring.
• A generous annual learning and development budget to support your growth, plus the tools and opportunities you need to keep progressing in your career.
• A rewarding employee referral program for successful hires.
• Tasty snacks available at all times in our offices (fresh fruits, snacks, pastries, coffee, tea, etc.)

*Certain benefits are exclusively accessible to employees in Canada.

Please note: An understanding of Englishis essential at Poka, as it is the language used during company-wide meetings and many internal communications, ensuring effective collaboration and decision-making. In addition, as Poka operates in an international environment, English is the primary language for communicating with our clients and partners, enabling us to better serve them and represent Poka in a professional manner.

At Poka, we are committed to equity, diversity, and inclusion in our hiring. You may choose to share your gender identity below to help us track and improve our hiring practices. This information is entirely optional, will be accessed only by authorized HR personnel, and will be used solely for anonymized, aggregate statistical reporting to ensure equitable hiring. Your choice will remain confidential and will not affect your application in any way. You may withdraw your consent at any time by contacting [e-mail] .