Implementation Coordinator

PBIRx, Inc.; Shelton, Northern (CT, KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Summer Hours

401K

Incentive grant program

12–14 paid holidays

Job summary

PBIRx, Inc. is seeking an Implementation Coordinator to support onboarding and transition of clients for pharmacy benefit consulting services. You will work cross-functionally with consultants, PBMs, health plans, vendors and internal teams to ensure programs are implemented accurately, on time, and aligned with client objectives.

The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple projects in a fast-paced, client-facing environment.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 2-3 years’ experience in healthcare, pharmacy benefits, insurance, or client operations.
• Strong organizational and project coordination skills.
• High attention to detail with ability to manage multiple priorities.
• Proficiency in Microsoft Office (Excel, Word, Outlook); project management tools a plus.

Responsibilities

• Coordinate end-to-end implementation activities for new and renewing pharmacy benefit clients.
• Serve as a primary point of contact for implementation logistics, timelines, and documentation.
• Support implementation meetings, including agenda preparation, note-taking, and follow‑up items.
• Track milestones and deliverables to ensure implementations stay on schedule.
• Liaise with PBMs, health plans, employers, unions and vendors during implementation.
• Collect, review, and submit required client data, contracts, and setup forms.
• Monitor vendor readiness and resolve issues impacting implementation timelines.
• Assist with eligibility file setup, benefit design configuration, and testing coordination.
• Validate benefit setup against client contracts and consulting recommendations.
• Maintain accurate implementation documentation, workflows, and client records.
• Partner with consulting, analytics, compliance, and client service teams for seamless handoffs.
• Escalate risks or delays to leadership as needed.
• Contribute to process improvement and best practices.

Skills

Bachelor’s degree or equivalent work

2-3 years healthcare/pharmacy benefits

Organizational & coordination

Attention to detail

MS Office proficiency

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Project management tools

Job description

PBIRx is looking for an experienced, attention to detail person who has two to three years’ experience in Pharmacy Benefit Implementations.

Our Company:

Established in 1993, PBIRx is a growing consulting and auditing company focusing on employee benefit services and programs that result in pharmacy benefit savings. Our headquarters is in Shelton, CT with a second location in St. Louis, MO.

PBIRx partners with prestigious clients, brokers, and consultants as their pharmacy benefit specialist, helping clients to evaluate, modify, design and execute solutions for their pharmacy benefit plan. Our team has a passion for providing targeted solutions to manage pharmacy costs for our diverse client base including hospitals, unions, municipalities, third party administrators and corporate clients.

Our Culture:

Our accessible leadership team cultivates an open-door environment. We love ideas and people who can identify novel solutions for better efficiencies, and we value people who take initiative without having to be directed on a continuum. PBIRx thrives in a dynamic, fast paced environment and as such, working as a team is imperative.

Our Passion:

Our passion is to constantly reinvent ourselves in the ever-changing world of health care and to bring value to our clients by constantly learning new information and developing new services for our clients along with mentoring our staff, which allows new career opportunities for everyone as PBIRx expands.

JOB POSITION

The Implementation Coordinator supports the successful onboarding and transition of new and renewing clients for pharmacy benefit consulting services. This role works cross-functionally with consultants, PBMs, health plans, vendors, and internal teams to ensure pharmacy benefit programs are implemented accurately, on time, and in alignment with client objectives. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple projects in a fast‑paced, client‑facing environment.

Key Responsibilities

Client & Implementation Support

• Report to the Director, Account Management
• Coordinate end-to-end implementation activities for new and renewing pharmacy benefit clients
• Serve as a primary point of contact for implementation logistics, timelines, and documentation
• Support implementation meetings, including agenda preparation, note-taking, and follow‑up items
• Track milestones and deliverables to ensure implementations stay on schedule

Vendor & PBM Coordination

• Liaise with PBMs, health plans, employers, unions and specialty pharmacies, and other vendors during implementation
• Collect, review, and submit required client data, contracts, and setup forms
• Monitor vendor readiness and resolve issues impacting implementation timelines

Data & Documentation

• Assist with eligibility file setup, benefit design configuration, and testing coordination
• Validate benefit setup against client contracts and consulting recommendations
• Maintain accurate implementation documentation, workflows, and client records

Internal Collaboration

• Partner with consulting, analytics, compliance, and client service teams to support seamless handoffs
• Escalate implementation risks, issues, or delays to leadership as needed
• Contribute to process improvement initiatives and implementation best practices
• Ensure implementations align with contractual requirements, regulatory considerations, and internal standards
• Support audit readiness and documentation retention

Required Qualifications

• Bachelor’s degree or equivalent work experience
• Two -Three years’ experience in healthcare, pharmacy benefits, insurance, or client operations
• Strong organizational and project coordination skills
• High attention to detail with the ability to manage multiple priorities
• Proficiency in Microsoft Office (Excel, Word, Outlook); project management tools a plus

Preferred Qualifications

• Experience with pharmacy benefit management (PBMs), health plans, or pharmacy consulting
• Familiarity with benefit plan design, eligibility files, or implementation workflows
• Experience working in a client-facing or consulting environment
• Excellent written and verbal communication skills

Salary and Benefits

We offer a comprehensive benefit package for all full-time employees including medical, dental, vision, PTO, Summer Hours, 401K, incentive grant program, and 12 -14 paid holidays. Salary is negotiable based on background and experience.