Implementation Consultant II

Sovos; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible Time-Off

Health, Dental and Vision benefits

401(k) with matching

Mentoring Programs

Training and Development

Job summary

Sovos is seeking an Implementation Consultant II to lead complex onboarding journeys for clients and ensure long-term success with Sovos products and services.

You will manage plans, balance multiple workstreams, and collaborate across Sales, Product, IT, and Support to deliver value and maintain client satisfaction throughout the project lifecycle.

Qualifications

• Experience in client implementation or project management; preferred in a similar role.
• Strong knowledge of tax rules and processes in relevant product market.
• Excellent time management, organizational, and decision-making skills.
• Strong oral and written communication skills to convey complex concepts clearly.

Responsibilities

• Serve as the primary point of contact for client implementations; manage plans and risks.
• Collaborate with cross-functional teams to complete configuration tasks and meet requirements.
• Prepare project updates and handoffs to support teams after go-live.
• Identify process improvements across tools, documents, and templates.

Skills

Project management

Effective communication

Cross-functional collaboration

Analytical thinking

Tools

Tax rules knowledge

Job description

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

At Sovos, we believe that great compliance starts with great service. As an Implementation Consultant II, you'll be at the heart of our client experience, guiding organizations through complex onboarding journeys and ensuring they're set up for long-term success with Sovos products and services.

From project kickoff to handoff, you'll own the client relationship and the plan, balancing multiple workstreams while keeping quality and client satisfaction front and center. If you thrive on solving real business problems, leading cross-functional collaboration, and making a measurable impact, this role is for you.

More specifically, you will:

• Serve as the primary point of contact for large, complex client implementations as well as standard clients when needed
• Develop and manage project plans, proactively identify risks, and resolve issues as they arise
• Collaborate with cross-functional teams to ensure configuration tasks are completed and key client requirements are met
• Produce thorough Client Procedures or solution architecture documents capturing all configuration details and go-forward support information
• Lead fast-paced working sessions with clients to design technology-based solutions for complex business challenges
• Prepare accurate and timely project status updates, managing stakeholder expectations throughout the project lifecycle
• Deliver a seamless, documented handoff to Client Support or Compliance Services teams upon implementation completion
• Continue service or support activities for clients after go-live, especially during peak processing periods
• Identify and implement process improvements across tools, documents, reports, and templates to strengthen the implementation practice
• Provide advanced training, coaching, and mentoring to teammates, as well as client-facing training as needed
• Partner with internal departments (Sales, Product, IT, Support, Managed Services, and others) to ensure all tasks align with the project plan and implementation methodology

What We Need From You

• Experience in client implementation or project management; prior experience in a similar role is preferred
• Strong knowledge of tax rules and processes in the relevant product market
• Excellent time management, organizational, and decision-making skills
• Strong oral and written communication skills with the ability to convey complex concepts clearly
• Ability to work effectively with cross-functional teammates, colleagues, and clients
• Analytical mindset with the ability to concentrate on and resolve complex problems
• Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Flexible Time-Off
• Comprehensive Health, Dental and Vision benefits
• 401(k) with employee sponsored match
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.