Implementation Consultant I — SaaS Onboarding & Go-Live

Brex; Seattle (WA); Hybrid; USD 91,000 - 114,000; Full time

Benefits offered by this job

Hybrid work model

Remote work up to 4 weeks/year

Job summary

Brex is hiring an Implementation Consultant I for our Commercial team in Seattle. You’ll guide onboarding for customers adopting Brex Empower, translating needs into configurations while coordinating across teams to ensure successful go-live.

This role blends customer empathy, project management, and technical guidance in a hybrid office+remote environment, with structured training and growth opportunities at Brex.

Qualifications

• 2+ years of experience in a customer-facing role, ideally within a SaaS organization or a consulting firm that delivers SaaS services.

Responsibilities

• Organize and facilitate customer meetings by managing agendas, capturing notes, tracking action items, and setting clear expectations throughout the implementation lifecycle.
• Support customers in understanding their business needs and configuring Brex to address them, translating basic requirements into product configurations with guidance.
• Manage straightforward stakeholder communication and assist with timelines and deliverables to keep implementations on track.
• Assist with spend migrations and support end user adoption during deployment, helping customers feel confident and prepared for go-live.
• Introduce integration concepts to customers, provide relevant guides for connecting Brex with external systems, and engage Technical Consultants for more complex integration or troubleshooting needs.
• Coordinate handoffs between AE/CSE and CSM, providing basic documentation to ensure continuity of the client relationship.
• Deliver standard change management templates to customers in preparation for go-live, and lead training sessions with supervision as needed.
• Collaborate within the Implementation team and contribute feedback on the client experience when asked, supporting process improvements over time.

Skills

Customer-facing experience

Project coordination

Strong communication

Cross-functional collaboration

Detail-oriented

Job description

Brex is hiring an Implementation Consultant I for our Commercial team in Seattle. You’ll guide onboarding for customers adopting Brex Empower, translating needs into configurations while coordinating across teams to ensure successful go-live.

This role blends customer empathy, project management, and technical guidance in a hybrid office+remote environment, with structured training and growth opportunities at Brex.