Implementation Consultant I

Navigate360 Llc; Richfield Township (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

Navigate360 Llc is seeking an Implementation Consultant I to coordinate and facilitate the configuration and launch of Navigate360 SaaS tools for new clients. You will manage onboarding timelines, train administrators, and advise on best practices for deployment and adoption, guiding customers through the launch phase of the client lifecycle.

You will communicate effectively with school administrations and understand education terminology and legal requirements for school safety management.

Qualifications

• Requires Associates or Bachelors degree, or equivalent experience.
• Excellent analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Dynamic communication presence with multiple stakeholders.
• Experience documenting processes and creating customer-facing reference materials.
• Experience leveraging CRM platforms (Salesforce, Zoho, etc.).
• Proficiency with PC/Mac and Microsoft Office365.

Responsibilities

• Coordinate onboarding configuration and technology integration timelines with customers.
• Manage multiple concurrent customer launch projects to milestones.
• Provide regular, actionable check-ins to ensure launch deliverables are met.
• Conduct training across live, virtual, recorded, and needs-based formats.
• Maintain customer records and health metrics within the designated tools.
• Prepare training webinar content and ensure readiness for deployment.
• Assist with SIS integrations and education technology deployments as needed.

Skills

Analytical thinking

Problem-solving

Verbal communication

Written communication

Time management

Project coordination

CRM experience

Microsoft Office 365

PC/Mac proficiency

Bilingual English/Spanish

Education

Bachelor's degree

Associate degree

Tools

Salesforce

Salesforce Lightning

Zoho

PowerSchool

Job description

Summary: This role prepares clients for success by coordinating and facilitating the configuration and launch of SaaS tools that organizations and communities stay safe and thrive. Focusing on launch project coordination, back-office system configuration, client user management, software training, and advising on best practices for deployment and adoption, this Implementation Consultant I role will work with new clients to configure and launch Navigate360 solutions. This role owns the client experience through the onboarding phase of the customer lifecycle through the delivery of admin user and system launch.Duties / Responsibilities:Manage multiple concurrent customer launch projects, ensuring each remains aligned with defined timelines and milestones.Coordinate and manage the onboarding configuration and technology integration timeline with customer.Monitor customer progress and provide regular, actionable check-ins to keep customers accountable to key launch deliverables and due dates.Conduct effective and engaging training across multiple formats (live to many, virtual live to many, recorded, individual, and needs-based sessions).Maintain a deep level of understanding and be able to effectively communicate the various Navigate360 SaaS solutions’ values and functionalities.Understand education terminology and the needs/requirements of school administrations and law requirements for school safety management.Exercise independent discretion to drive customer participation in setting up and training aspects of launch.Create/design training webinar content.Effectively adhere to implementation timeline with the customer.Execute detailed configuration procedures and confirm functional.Confirm customer expectations are being met for product and staff training rollout.Report customer “pulse” evaluation (include in health metrics).Maintain clear customer records for launch progress within the designated tool.Maintain competitive understanding of Navigate360’s primary competitors.Ensure a timely response to customer requests.Other duties as assigned.Required Qualifications:Associates or Bachelors Degree; or equivalent years of experiencePassion for ensuring the physical safety of students, faculty, and staffExcellent analytical and problem-solving skillsExcellent verbal and written (email) communications skillsDynamic communication presenceAbility to manage multiple time-sensitive projects and priorities and meet established deadlines.Experience documenting processes and creating customer-facing reference materials.Experience leveraging a CRM Platform (Salesforce, Salesforce Lightening, Zoho…etc.)Highly competent in PC/Mac operating systems and Microsoft Office365 ApplicationsPreferred Qualifications:Bachelor’s degree1-2 years of Education-Tech SaaS configuration and support experience1-2 years of customer software training over the phoneExperience in Emergency Management, Behavioral Threat Assessment, or Secondary EducationExperience with Student Information System integrations (Clever, ClassLink, PowerSchool)Bilingual English/SpanishNormal Working Hours and Conditions: Core business hours are generally 8:00 am – 5:00 pm. However, this position will require work to be performed outside of normal business hours based on Company operations.Physical Requirements: Primary functions require sufficient physical ability and mobility to work in an office setting including verbally communicating, seeing, and hearing to exchange information and fine coordination including use of a computer keyboard. Daily physical functions include standing, sitting, and walking for prolonged periods of time and occasionally stooping, bending, kneeling, crouching, reaching, and twisting. The employee may engage in lifting, carrying, pushing, and pulling light to moderate amounts of weight up to 25 pounds. The position also requires the operation of office equipment requiring repetitive hand movement.Navigate360 is an Equal Opportunity Employer and does not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.