Implementation Consultant I

Navigate360; Richfield Township (OH); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Navigate360 is seeking an Implementation Consultant I to help customers configure and launch Navigate360 SaaS solutions. You will coordinate onboarding, manage projects, and deliver training to educators and staff, ensuring a smooth start and adoption of the platform.

In this entry-level role, you will monitor progress, communicate effectively, and tailor sessions to live, virtual, and on-demand formats while staying aligned with project timelines and customer expectations.

Qualifications

• Associates or Bachelors Degree or equivalent experience.
• Passion for ensuring the physical safety of students, faculty, and staff.
• Excellent analytical and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to manage multiple time-sensitive projects and deadlines.
• Experience documenting processes and creating customer-facing materials.
• Experience with CRM platforms (Salesforce, Zoho, etc.).
• Proficiency in PC/Mac and Microsoft Office365.

Responsibilities

• Lead multiple concurrent client launch projects with timelines and milestones.
• Coordinate onboarding configuration and technology integration with customers.
• Provide regular, actionable check-ins to ensure launch deliverables.
• Deliver training across live, virtual, recorded, and need-based formats.
• Explain Navigate360 SaaS solutions' values and functionalities to clients.
• Manage customer records and monitor progress in the designated system.
• Maintain knowledge of Navigate360 competitors.

Skills

Safety mindset

Analytical skills

Verbal and written communication

Multitasking

Documentation skills

CRM experience

PC/Mac proficiency

Education

Associate or Bachelor's degree

Bachelor’s degree

Tools

Salesforce

Salesforce Lightning

Zoho

Job description

Job Details

Level: Entry, Job Location: Remote - Richfield, OH 44286, Position Type: Full Time, Summary: This role prepares clients for success by coordinating and facilitating the configuration and launch of SaaS tools that organizations and communities stay safe and thrive. Focusing on launch project coordination, back-office system configuration, client user management, software training, and advising on best practices for deployment and adoption, this Implementation Consultant I role will work with new clients to configure and launch Navigate360 solutions. This role owns the client experience through the onboarding phase of the customer lifecycle through the delivery of admin user and system launch.

Duties / Responsibilities

• Manage multiple concurrent customer launch projects, ensuring each remains aligned with defined timelines and milestones.
• Coordinate and manage the onboarding configuration and technology integration timeline with customer.
• Monitor customer progress and provide regular, actionable check-ins to keep customers accountable to key launch deliverables and due dates.
• Conduct effective and engaging training across multiple formats (live to many, virtual live to many, recorded, individual, and needs-based sessions).
• Maintain a deep level of understanding and be able to effectively communicate the various Navigate360 SaaS solutions’ values and functionalities.
• Understand education terminology and the needs/requirements of school administrations and law requirements for school safety management.
• Exercise independent discretion to drive customer participation in setting up and training aspects of launch.
• Create/design training webinar content.
• Effectively adhere to implementation timeline with the customer.
• Execute detailed configuration procedures and confirm functional.
• Confirm customer expectations are being met for product and staff training rollout.
• Report customer “pulse” evaluation (include in health metrics).
• Maintain clear customer records for launch progress within the designated tool.
• Maintain competitive understanding of Navigate360’s primary competitors.
• Ensure a timely response to customer requests.
• Other duties as assigned.

Required Qualifications

• Associates or Bachelors Degree; or equivalent years of experience
• Passion for ensuring the physical safety of students, faculty, and staff
• Excellent analytical and problem-solving skills
• Excellent verbal and written (email) communications skills
• Dynamic communication presence
• Ability to manage multiple time-sensitive projects and priorities and meet established deadlines.
• Experience documenting processes and creating customer-facing reference materials.
• Experience leveraging a CRM Platform (Salesforce, Salesforce Lightening, Zoho…etc.)
• Highly competent in PC/Mac operating systems and Microsoft Office365 Applications

Preferred Qualifications

• Bachelor’s degree
• 1-2 years of Education-Tech SaaS configuration and support experience
• 1-2 years of customer software training over the phone
• Experience in Emergency Management, Behavioral Threat Assessment, or Secondary Education
• Experience with Student Information System integrations (Clever, ClassLink, PowerSchool)
• Bilingual English/Spanish

Normal Working Hours and Conditions

Core business hours are generally 8:00 am – 5:00 pm. However, this position will require work to be performed outside of normal business hours based on Company operations.

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting including verbally communicating, seeing, and hearing to exchange information and fine coordination including use of a computer keyboard. Daily physical functions include standing, sitting, and walking for prolonged periods of time and occasionally stooping, bending, kneeling, crouching, reaching, and twisting. The employee may engage in lifting, carrying, pushing, and pulling light to moderate amounts of weight up to 25 pounds. The position also requires the operation of office equipment requiring repetitive hand movement.

Navigate360 is an Equal Opportunity Employer and does not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.