Implementation Consultant (Golf)

Lightspeed; United States; On-site; USD 50,000 - 71,000; Full time

Job summary

Lightspeed is seeking an Implementation Consultant (Golf) to join the Launch Services team in Montreal. You will oversee the customer onboarding journey from start to finish, serving as the primary contact during onboarding and ensuring successful adoption across golf courses worldwide.

The role requires managing expectations, coordinating resources, and delivering high-quality training and CRM updates. Fluency in English and French is preferred, with strong communication across North America.

Qualifications

• Experience in the Golf Industry or be an avid golfer.
• Experience managing customer expectations via phone and email.
• Experience resource planning and task assignment in a non-supervisory role.
• Excellent communication skills in French and English; English as a working language.

Responsibilities

• Conduct kickoff calls with customers to outline processes and manage expectations.
• Ensure customer training is completed during onboarding.
• Schedule internal resources for tasks like hardware installation and billing setup.
• Communicate status and reminders to customers.
• Manage your segment of onboarding customers.
• Maintain updates to the customer based on task completion.
• Update CRM and reflect project updates and timelines.
• Control time from sales close to system usage.
• Maintain high customer satisfaction ratings.

Skills

Customer onboarding experience

Communication skills

Resource planning

Golf industry experience

Tools

Hubspot

Salesforce

ClickUp

ChurnZero

Job description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Implementation Consultant (Golf) to join our Launch Services team in Montreal. Reporting to the Manager, you will be responsible for overseeing the steps of the customer's onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process.

What you’ll be doing:

• Conducting kick-off calls with customers to outline processes and manage customer expectations of the onboarding process
• Ensuring customer training is completed throughout onboarding process
• Scheduling internal resources to complete project-related tasks, such as the hardware installation, starting the customer billing cycle, or setting up payments processing
• Communicate with the customer on the status of the implementation and send reminders of upcoming training dates
• Managing your own segment of customers who are working through the onboarding process
• Maintaining consistent and timely updates to the customer based on task completion and customer responsibilities during onboarding
• Updating customer records in our CRM and other web-based tools to reflect project updates and timelines
• Managing the amount of time for customers to move from sales close to the time they’re using the system
• Ensuring great customer satisfaction ratings.

What you need to bring:

We’re a team of 15 people located in North America. Be part of the golf technology revolution by providing the best service and technology in the industry to golf courses across the globe! Our implementation team is driven, hard working and always willing to go the extra mile. So, if you are looking to come to work and work with incredible people every day, you have come to the right place.

We're looking for a candidate who has experience with the following:

• Experience in the Golf Industry or Avid golfer
• Experience managing customer expectations using phone and email communication
• Experience resource planning and task assignment in a non-supervisory role
• Excellent communication skills in French and English, both verbally and written. As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

Even better if you have, but not necessary:

• Experience with the retail or hospitality industry
• Experience with Hubspot or Salesforce
• Experience with ClickUp or ChurnZero

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work (3 days a week in office)
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families
• Etc…

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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