Implementation Consultant, Digitary (Canada)

Instructure, Inc.; United States; Remote; USD 85,000 - 105,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous paid time off

Wellness programs

Learning and tuition reimbursement

Tech tools for work

Employee recognition program

Inclusive culture

Job summary

Instructure is seeking an Implementation Consultant to manage multiple, fast-paced deployments of Instructure products across Canada, with a remote work setup. The role requires project management skills, a strong technical foundation in SaaS and APIs, and the ability to deliver customer-focused outcomes in English and Canadian French.

Ideal candidates will have 3+ years in project management or customer success, a Bachelor’s degree (or equivalent experience), and familiarity with Salesforce.

Qualifications

• Solid foundation in project management, technical support, and/or customer success (minimum 3 years).
• Experience with project management methodologies (CAPM or PMP preferred).
• Ability to translate technical concepts to non-technical users.
• Excellent organizational and communication skills.
• Bachelor’s degree or 5+ years relevant experience.
• English and Canadian French required.
• Understanding of SaaS and APIs.
• Experience in LMS/educational technology industry.

Responsibilities

• Manage implementation projects of standard complexity.
• Serve as customer’s trusted advisor during implementation.
• Define project scope and objectives with stakeholders; ensure technical feasibility.
• Maintain detailed project plans and track progress.
• Collaborate with CSM and engineering to create XML overlays.
• Manage expectations with customers and internal resources.
• Guide customers through technical requirements for SSO, API, and XML integrations.
• Ensure on-time delivery within scope.
• Track milestones in Salesforce to support revenue recognition.
• Report risks or issues to management.
• Deliver implementations in English and French Canadian.

Skills

Project management

Customer success

Bilingual English/French (Canadian)

SaaS knowledge

API/SSO concepts

Communication skills

Education

Bachelor’s degree in any field

5+ years relevant experience

Tools

Salesforce

Job description

At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that’s where you come in:

I nstructure’s Implementation Consultants are responsible for managing multiple, fast-paced implementations of Instructure products across Canada. You will need strong project management skills, a deep understanding of our software (either currently held or quickly learned), and a passion for delivering the best possible customer experience. This position is remote.

What you will be doing

• Manage implementation projects of standard complexity.

• Assume the role of a customer’s trusted advisor during implementation.

• Assist in defining project scope and customer objectives, involving all relevant stakeholders and ensuring technical feasibility.

• Maintain detailed project plans to monitor and track progress, keeping all team members accountable for progress on assigned tasks.

• Collaborate with Instructure’s CSM and engineering team to create XML document overlays.

• Manage expectations with customers and internal resources.

• Guide customers through technical requirements for SSO, API, and XML integrations.

• Ensure all projects are delivered on time and within scope.

• Track and manage milestones and tasks in Salesforce to support revenue recognition.

• Report and escalat potential risks or issues to management as needed.

• Deliver implementations in both English and French Canadian languages.

What you will need to know/have

• Solid foundation in project management, technical support, and/or customer success (minimum 3 years).

• Experience with project management methodologies (CAPM or PMP preferred, but not required).

• Ability to rapidly identify options and develop a path forward when presented with customer challenges.

• Experience translating technical concepts to non-technical users.

• Exceptional organizational and communication skills (written, verbal, and presentational), plus obsessive attention to detail.

• Ability to both give and take direction constructively, work effectively individually or as part of a team, and maintain a positive, collaborative attitude.

• Bachelor’s degree in any field (or 5+ years relevant experience).

• Ability to communicate effectively in English and Canadian French.

• Understanding of SaaS and APIs.

• Experience in the LMS industry, educational technology, and/or a fast-paced technical environment.

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here’s a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.

• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.

• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support

• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth

• The technology and tools you need to do your best work

• Motivosity employee recognition program

• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.