Implementation Consultant

Davita Inc.; Yarmouth (ME); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in healthcare solutions is seeking an Implementation Consultant to enhance client software experiences. This role involves providing consultation, analyzing client needs, and collaborating with internal teams to ensure effective software management. Ideal candidates will excel in communication, have strong problem-solving skills, and be able to travel as part of the job.

Qualifications

• Exceptional presentation and knowledge transfer skills.
• Strong Microsoft Office skills including Visio.
• Demonstrated ability to collaborate across boundaries.

Responsibilities

• Provide consultation and manage client software needs.
• Document and analyze client business processes.
• Create client-facing and internal documentation.

Skills

Presentation skills

Interpersonal skills

Attention to detail

Customer service

Problem solving

Analytical skills

Collaboration

Organizational skills

Team player

Constant learner

Tools

Microsoft Office

SQL

Job description

Implementation Consultant

Apply Online

Location

College Station, Texas | Remote

Travel

25-50%

Responsibilities

• Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
• Collaborate with colleagues and managers to design, implement and proactively manage a superior software experience for our clients.
• Host client-facing meetings to understand and document clients' business processes.
• Configure applications based on business needs and accepted best practices.
• Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
• May recommend options for new approaches in client work processes as appropriate to ensure efficient interface solution for the client's needs.
• May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, processes, configuration, and other relevant changes.
• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
• Create both client-facing and internal documentation such as "quick tips" and "how tos".
• Act as liaison between the client and the company's technical staff including conveying technical information so that non-technical individuals can understand.
• Work closely with implementation field staff, Project Managers, and clients to troubleshoot and resolve critical issues and ensure training days are not interrupted.
• Provide follow-up assistance to clients on highly complex applications or processes, as necessary.
• Work closely with clients, internal business units, and third-party vendors to ensure successful data transfer between products.
• May participate in the annual User Conference. Facilitate user group discussion on assigned modules/topics.
• Perform other job-related duties and responsibilities that may be assigned from time to time.
• 5-50% travel expected.

Qualifications

• Exceptional presentation and knowledge transfer skills.
• Excellent interpersonal skills including verbal and written communication, strong attention to detail, and customer service.
• Strong Microsoft Office skills (including but not limited to Visio and related tools).
• Strong problem solving and analytical skills.
• Ability to be successful working on highly visible deliverables
• Demonstrated ability to successfully collaborate across team or division boundaries
• Proven ability to consult successfully with clients by exhibiting sound judgment and presenting viable recommendations.
• Strong organizational skills with a proven track record of prioritizing, managing, and executing multiple priorities successfully.
• Amazing team player and constant learner.
• Desire to work in a fast-paced, entrepreneurial environment.
• Must be able to travel.
• Ability to use low-code tooling to configure project deliverables.
• Familiarity with SQL a plus