Implementation Consultant

Amadeus; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

A leading SaaS company, Amadeus, is seeking an Implementation Consultant responsible for ensuring proper product implementation and maximizing customer satisfaction. The role includes managing projects and improving onboarding processes in a multicultural environment, offering flexible working options and comprehensive benefits.

Benefits

Private Medical Insurance

Language classes

Gympass

Yoga classes

Physiotherapy services

Life coaching

Referral program

Qualifications

• Experience in software implementation projects or ERPs.
• Fluent in English.
• High computer literacy and ability to learn new software.

Responsibilities

• Analyze client requirements for integration with the platform.
• Manage integration projects between the customer's ERP and platform.
• Interact with customers and partners on behalf of the organization.

Skills

Project Management

Analytical Mindset

Leadership

Technical Literacy

Education

Technical academic background

Job description

Job Title

Implementation Consultant

Are you open to taking on new challenges in a SaaS company?

We are looking for a Implementation Consultant who will be responsible for ensuring the proper implementation of products and services, and identifying areas for improvement to maximize customer satisfaction. You will be accountable for defining and implementing projects, ensuring customer satisfaction.

Your day-to-day

1. Analyze the functional and technical requirements of clients and partners to improve their customer experience during integration with the Bavel platform.
2. Analyze technical and functional compliance requirements for the countries in which Voxel operates.
3. Manage integration projects between the customer’s ERP and Voxel platform.
4. Improve onboarding processes.
5. Lead technical projects managing internal and external stakeholder requirements.
6. Execute and organize end-to-end testing and troubleshooting procedures; prepare analytical reports.
7. Prepare technical documentation for each project.
8. Interact with customers and partners on behalf of the organization.
9. Manage and resolve customer requests and complaints.
10. Participate in product design and development.
11. Assist the sales team in technical pre-sales meetings.

What are we looking for?

1. Technical academic background.
2. Experience in software implementation projects or ERPs.
3. Knowledge of project management and/or Lean Management.
4. Fluent in English.
5. Results-oriented with an analytical mindset.
6. Leadership qualities.
7. High computer literacy and ability to learn new software.
8. Experience in document creation.

What do we offer?

1. Values-Driven Culture: Join a team guided by innovation, efficiency, accountability, teamwork, and a people-focused approach.
2. Impactful Work: Play a vital role in creating smooth, connected travel payment experiences globally.
3. Multicultural Environment: Experience the richness of a diverse work environment.
4. Cutting-Edge Innovation: Collaborate with a team of experts building an award-winning payments platform to challenge legacy processes.
5. Flexible working: Embrace a dynamic work environment with the freedom to balance your professional and personal life.
6. Private Medical Insurance: Prioritize your well-being with comprehensive coverage under our private medical insurance plan.
7. And Much More: Language classes, Gympass, Yoga classes, Physiotherapy services, Life coaching, and a referral program.

About us:

Voxel is a leading provider of electronic invoice and B2B payment solutions for travel sellers, hotels, and other travel players. Voxel’s Bavel Platform orchestrates an end-to-end electronic payment process. Over 50,000 hotels, 1,000+ tour operators and travel companies, and 3,000+ restaurants and franchises across 100 countries benefit from the platform. Recently, Voxel joined Amadeus IT Group, supporting its vision to deliver a seamless travel payment experience and expanding its offerings in the hospitality segment.

Voxel and Outpayce are on a journey to revolutionize travel payments, delivering seamless end-to-end experiences for customers and travelers worldwide. As part of the Amadeus family, we combine innovation with expertise to disrupt payment processing and elevate the travel experience.

Diversity & Inclusion

Amadeus aspires to lead in Diversity, Equity, and Inclusion in the tech industry, fostering a culture of belonging and fair treatment, attracting talent from all backgrounds, and providing an inclusive employee experience. We are an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other protected characteristics.