Implementation Consultant – Plant 3D
GRAITEC GmbH
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Job summary
Qualifications
- Proven experience in a customer-facing role, ideally with software solutions.
- Strong analytical skills and ability to leverage data for decision-making.
- Excellent communication skills with the ability to influence stakeholders.
Responsibilities
- Deliver training and technical support for software adoption.
- Resolve technical issues efficiently, ensuring customer satisfaction.
- Produce high-quality documentation and lead content strategy.
Skills
Education
Tools
Job description
Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we’ve tripled our revenue in just five years.
Our North Star is clear — accelerate the digital transformation of the AECO industry and model the future. We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers.
Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global Autodesk Platinum Partner, we combine world‑class partnerships with our own cutting‑edge software and services to drive performance and sustainability across the industry.
At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making an impact together.
How we work: Growth, Agility, Innovation, Responsibility How we behave: Ambition, Engagement, One Graitec, Positive Energy Learn more about the Graitec Group: graitec-group.com/graitec-a-global-player
The Technical Services team supports customers in adopting and maximizing the value of their purchased software solutions. Through training, consulting, and post‑sales support, the team ensures successful implementation and continuous improvement. They collaborate closely with Sales, Marketing, and Product teams to deliver a seamless customer experience and drive solution excellence.
The Implementation Consultant (Plant 3D) is a customer‑facing role focused on delivering training, mentoring, and technical support to ensure successful software adoption. This role contributes to customer satisfaction, retention, and solution optimization through expert consulting, content creation, and collaboration with internal teams.
- Deliver project‑based support and bespoke training that accelerates customer adoption and maximizes satisfaction.
- Design and implement consulting packages aligned to project goals, leveraging client data and analytics for measurable impact.
- Lead strategic engagements and follow‑up sessions, using data‑driven insights to drive performance and continuous improvement.
- Resolve technical issues efficiently, ensuring solution stability and client confidence.
- Apply advanced troubleshooting and root cause analysis, using analytics to identify trends and prevent recurring problems.
- Define and improve support frameworks, training others and integrating high‑performance standards.
- Produce high‑quality documentation, articles, and videos that enhance customer enablement and brand positioning.
- Use analytics to measure content relevance and impact, continuously improving knowledge sharing frameworks.
- Lead content strategy and embed data governance for global benchmarking.
- Demonstrate solution value and technical expertise in product demos and meetings, supporting revenue growth.
- Build tailored presentations and support opportunity qualification, leveraging best practices and data insights.
- Define pre‑sales methodology and integrate predictive analytics for opportunity success.
- Maintain and advance certifications, ensuring technical credibility and competitive advantage.
- Apply new learning in projects, using analytics to measure impact and identify skill gaps.
- Shape learning strategy and mentor peers, embedding data‑driven talent development.
- Communicate clearly and persuasively with customers and internal teams, ensuring alignment and trust.
- Adapt communication style to audience, using data‑driven insights to influence decisions and drive project outcomes.
- Mentor others in impactful messaging and shape communication strategies across regions.
- Foster teamwork and accelerate delivery through shared knowledge and coordinated efforts.
- Lead cross‑functional initiatives, resolve conflicts constructively, and drive a culture of collaboration.
- Define frameworks that enhance enterprise team dynamics and measurable collaboration KPIs.
- Align technical decisions with business priorities, driving profitability and strategic growth.
- Lead initiatives that improve operational efficiency and shape strategic business direction.
- Mentor teams on commercial thinking and embed predictive analytics into consulting strategies.
- Ensure efficient delivery, optimal resource utilization, and client satisfaction by meeting deadlines and maintaining profitability.
- Lead scheduling and resource allocation, applying analytics to optimize time usage and reduce bottlenecks.
- Define enterprise time management frameworks and mentor teams for strategic transformation.
- Empower clients and teams to leverage AI for efficiency and innovation, adopting AI features in Graitec products.
- Integrate AI‑driven insights into solution design and technical delivery, benchmarking adoption and impact globally.
- Champion AI adoption, mentor teams, and define standards for AI‑enabled implementations.
At Graitec, we’re proud to foster a diverse and inclusive workplace. We value our employees for who they are and the contributions they bring, encouraging everyone to be their authentic selves at work. This diversity helps us better serve the wide range of customers and markets we operate in. We welcome applications from all backgrounds and assess candidates solely on their skills and ability to succeed in the role.
Graitec uses AI to support and streamline internal processes; however, all application reviews, screening, and hiring decisions are made solely by our Talent Acquisition team and hiring managers.
- Application – Submit your CV and application via Graitec Careers.
- HR Screening – An initial 'get to know you' discussion.
- Hiring Manager Interview – Role-specific discussion with the manager.
- Peer / Stakeholder Interview – May include a presentation or collaborative exercise.
- Final Interview – Conversation with the Business Unit Leader
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