Business Systems Analyst

The Wrap; United States; Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401 (k) + Employer Match

Unlimited PTO + 11 Paid Holidays + 4 A

STD, LTD & Group Life Insurance

Paid Parental Leave

Pet Insurance

FSA & HSA Options

Employee Assistance Program

Job summary

Mitratech, a leader in legal, risk, compliance and HR tech, is seeking a Business Systems Analyst to bridge stakeholder needs with the development team. You will own the end-to-end requirements process across analytics, BI, and reporting, translating needs into clear, dev-ready documentation so teams can execute with confidence.

This role can be performed 100% remote, anywhere in the US, with a focus on thorough, collaborative analysis, agile delivery, and measurable outcomes that drive

Qualifications

• Experience gathering and documenting complex business requirements across multiple stakeholders.
• Strong written and verbal communication; translate concepts for non-technical audiences.
• Experience writing user stories and acceptance criteria in agile environments.
• Proven ability to manage competing priorities and drive clarity in ambiguity.

Responsibilities

• Own the intake and discovery process for internal data initiatives.
• Lead requirements-gathering sessions with business stakeholders.
• Translate requirements into clear, dev-ready documentation with user stories and acceptance criteria.
• Maintain a groomed backlog with the Technical Project Manager.
• Serve as the ongoing point of contact for stakeholders throughout the project lifecycle.
• Define requirements for analytics, BI, and reporting Solutions with KPIs.
• Support stakeholder validation of early builds and prototypes.
• Identify gaps or risks early and resolve them proactively.
• Participate in agile ceremonies to keep stories aligned with stakeholder intent.

Skills

Requirements gathering

Stakeholder management

Jira & Confluence

Agile methods

Education

Bachelor's degree in Business/IS/CS

Tools

Jira

Confluence

Microsoft Teams

Job description

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview

The Business Systems Analyst serves as the critical bridge between our internal business stakeholders and development team. In this role, you will own the requirements process end-to-end - partnering deeply with stakeholders to understand complex business needs across internal data initiatives spanning analytics, business intelligence, and reporting, translating those needs into clear, dev-ready documentation, and ensuring our development team can execute with confidence and minimal back-and-forth. This role is essential to how we deliver these initiatives efficiently and at scale.

Essential Duties & Responsibilities

• Own the intake and discovery process for internal data initiatives, ensuring requirements are fully understood and documented before development resources are engaged.
• Lead requirements-gathering sessions with business stakeholders, applying techniques that draw out needs stakeholders may not yet be able to fully articulate - particularly in analytics and BI contexts where desired outcomes often emerge through iteration.
• Translate business requirements into clear, dev-ready documentation including user stories, acceptance criteria, business rules, data definitions, and reporting logic that development teams can act on independently.
• Contribute to a groomed and prioritized requirements backlog in collaboration with the Technical Project Manager, ensuring development always has well-defined work ready to execute.
• Serve as the ongoing point of contact for stakeholders throughout the project lifecycle, managing expectations and communicating status, trade-offs, and decisions clearly.
• Partner with stakeholders to define requirements for analytics, business intelligence, and reporting solutions - including KPIs, desired outcomes, and data needs - in a form the development team can act on.
• Support stakeholder validation of early builds, prototypes, and draft deliverables to confirm development has interpreted requirements correctly and surface gaps before they compound.
• Identify gaps, conflicts, or risks in requirements early and resolve them proactively before they reach the development team.
• Participate in agile ceremonies as needed, ensuring user stories remain aligned with stakeholder intent throughout development.

Requirements & Skills

• 2–4 years of experience in a Business Analyst, Systems Analyst, or similar requirements-focused role.
• Demonstrated ability to gather and document complex business requirements across multiple stakeholders or departments.
• Strong written and verbal communication skills; able to translate technical concepts for non-technical audiences and business needs for technical teams.
• Experience writing user stories and acceptance criteria in an agile or agile-adjacent environment.
• Proven ability to manage competing priorities and drive clarity in ambiguous situations.
• Familiarity with Jira and Confluence for requirements tracking and documentation; experience working in a Microsoft Teams-based collaborative environment.
• High attention to detail with a track record of thorough, accurate documentation.

Education

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent practical experience.

Compensation

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all the listed requirements.

This role can be performed 100% remote, anywhere in the US. Anticipated Pay: $70,000 Annually USD. Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform

The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to the volume of qualified applicants.

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.