Implementation Consultant
E-emphasys Technologies
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Job summary
E-emphasys Technologies is seeking an Implementation Consultant for their IntelliDealer platform. This role involves guiding clients through software transitions, customizing solutions based on their needs, and ensuring successful go-live experiences.
The ideal candidate should have experience in implementing enterprise software, strong consulting skills, and the ability to manage multiple projects. This position supports effective client engagement and contributes to high customer satisfaction.
Qualifications
- Experience implementing ERP, DMS, or enterprise software solutions.
- Ability to translate business needs into system configurations.
- Strong communication and customer-facing skills.
Responsibilities
- Configure and customize IntelliDealer solutions based on client needs.
- Lead client workshops to gather requirements.
- Facilitate validation of converted data and system configurations.
Skills
Tools
Job description
VitalEdge Technologies is a global provider of enterprise software solutions purpose-built for the heavy equipment and industrial machinery industry. We support dealerships and rental companies across agriculture, construction, forestry, heavy trucking, materials handling, mining, and sanitation—helping them operate more efficiently, improve customer satisfaction, and drive profitability.
We’re in an exciting phase of growth following the acquisition of Integrated Rental, expanding our platform capabilities and strengthening our position as a market leader. This is a unique opportunity to join a team shaping the future of technology in an essential global industry.
As an Implementation Consultant, you will play a critical role in guiding customers through the successful transition to the IntelliDealer platform. Acting as a trusted advisor, you will configure solutions, lead client engagements, and ensure a seamless go‑live experience that drives adoption, operational efficiency, and long‑term success.
This role is ideal for someone who enjoys combining technical expertise, business process understanding, and client‑facing consulting to deliver meaningful outcomes.
- Configure and customize IntelliDealer solutions based on client requirements and industry best practices
- Support both new customer onboarding and enhancements for existing clients
- Align system setup with operational workflows and business goals
- Lead client workshops and discovery sessions to gather requirements and align on solutions
- Guide customers through system functionality, workflows, and best practices
- Build strong relationships with client stakeholders, including business and operational leaders
- Facilitate validation of converted data, system configurations, and workflows
- Develop and execute test scenarios to ensure accuracy and readiness
- Support customers through go‑live and transition from legacy systems
- Conduct post‑go‑live follow‑ups to drive adoption and satisfaction
- Identify optimization opportunities and recommend improvements
- Support long‑term customer success through ongoing engagement
- Maintain accurate project documentation and implementation records
- Communicate progress, updates, and risks to internal teams and stakeholders
- Collaborate cross‑functionally with Product, Support, and Project Management teams
- Smooth, on‑time implementations with high customer satisfaction
- Strong client adoption and effective use of the platform
- Trusted advisor relationships with customers
- Continuous improvement in how implementations are delivered
- Experience implementing ERP, DMS, or enterprise software solutions
- Strong customer‑facing consulting and communication skills
- Ability to translate business needs into system configurations
- Solid troubleshooting and problem‑solving skills
- Experience working with data, workflows, and business processes
- Highly organized, with the ability to manage multiple projects simultaneously
- Comfortable working both independently and collaboratively
- Experience with IntelliDealer or similar dealer management platforms
- Heavy equipment, rental, or industrial industry experience
- Practical accounting or financial systems knowledge
- Experience with data tools (e.g., Excel, SQL, or similar)
- Works under general direction with a high degree of autonomy
- Opportunity to work in a fast‑growing, evolving organization post‑acquisition
- Travel up to 10%, as needed
- Occasional off‑hours or weekend work with advance notice
- Be part of a growing organization shaping the future of heavy equipment technology
- Opportunity to influence how solutions are delivered in a post‑acquisition environment
- Work with industry‑leading products and customers
- Collaborative, customer‑focused culture with strong growth potential
- Enjoy solving complex business problems with technology
- Like working directly with customers and building trusted partnerships
- Are comfortable navigating change and ambiguity
- Take ownership and pride in delivering high‑quality outcomes
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