Implementation Consultant

Transact Campus; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible time off

Health insurance

Employee stock purchase plan

Job summary

Transact Campus is seeking an Implementation Consultant to manage the deployment of Illumia's Cloud POS and related solutions for campus clients. This role involves end-to-end project management, including configuration, installation, and training, ensuring high customer satisfaction.

The ideal candidate will possess a degree in a technical field or equivalent experience, strong interpersonal skills, and the ability to manage projects independently. Benefits include flexible time off and comprehensive health insurance from day one.

Qualifications

• Ability to learn and master new software solutions.
• Strong communication skills, both oral and written.
• Ability to work independently with minimal supervision.

Responsibilities

• Deploy Illumia's Cloud POS and Mobile Ordering solutions.
• Manage short-term technical project engagements end to end.
• Deliver expert training and consultative services.

Skills

Interpersonal skills

Detail-oriented

Time management

Microsoft Excel

Education

Degree or certificate in a technical or IT concentration

Job description

Implementation Consultant – Job Summary / Purpose

The Implementation Consultant deploys Illumia's Cloud POS, Mobile Ordering, and related commerce solutions for campus clients. The role independently manages short‑term technical project engagements end to end – configuration, installation, training, and launch support – to meet department goals for completion dates, deployment throughput, and customer satisfaction.

Key Responsibilities and Duties

• Deploy Illumia's Cloud POS solution.
• Deploy Illumia's Mobile Ordering solution.
• Deploy additional Illumia solutions as training and demand allow.
• Develop familiarity with and deploy third‑party payment solutions.
• Understand third‑party hardware such as HP and NCR equipment.
• Independently manage and provide service on short‑term technical project engagements.
• Meet established department goals related to target completion dates, customer satisfaction, deployment throughput, and more as assigned.
• Deliver onsite and remote installation duties as assigned.
• Support launch events for clients remotely and onsite as assigned.
• Deliver expert training and consultative services to provide optimal system functionality.

Required Qualifications

• Degree or certificate in a technical or IT concentration, or equivalent work experience.
• Ability to learn and master new software solutions.
• Basic knowledge of Microsoft products, including Excel.
• Strong interpersonal skills with excellent oral and written communication.
• Detail‑oriented and proactive mindset.
• Strong time‑management skills.
• Ability to develop and maintain deployment priorities with minimal supervision.
• Ability to work independently with little to no supervision.

Preferred Qualifications

• Experience working in a Higher Education environment.
• Experience working in dining service management.
• Experience working with Illumia solutions.
• Experience in a client technical support or service role.
• Experience deploying or supporting Point of Sale and eCommerce solutions.

Travel

Up to 10% travel domestically and within Canada.

Competencies and Behaviors

• Humble: leaders share credit, define success collectively, and elevate contributions of others.
• Hungry: leaders are restless about what is possible, self‑motivated to close gaps, and think ahead of requests.
• Smart: leaders read a room, build trust across functions, and bring people along in a complex organization.

Additional Information

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.

This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage‑and‑hour laws.

Benefits

• Flexible time off including paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment.
• Comprehensive employee assistance program (EAP).
• Employer‑paid life insurance, AD&D, short‑term and long‑term disability insurance.
• Flexible spending account (FSA) or health savings account (HSA).
• Matched 401(k).
• Employee stock purchase plan.

Compensation

Base salary offers for this position may vary based on location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Equal Opportunity Employer

Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.