Implementation Consultant

Illumia, LLC; Alpharetta, Northern (GA, KY); On-site; USD 85,000 - 102,000; Full time

Job summary

Illumia, LLC in Alpharetta/Scottsdale is looking for an Implementation Consultant to deliver and support cashless payment and POS solutions, including installation, configuration, integration, and troubleshooting for clients.

You will train clients, provide ongoing support, and collaborate with project managers and senior consultants to ensure successful deployments, PCI compliance, and smooth hardware coordination.

Qualifications

• Degree required.
• Experience with cashless payment systems is preferred.
• Ability to configure and troubleshoot POS solutions.

Responsibilities

• Deliver and support cashless payment and POS solutions.
• Install, configure, integrate, and troubleshoot client systems.
• Provide on-site or remote training and ongoing client support.
• Coordinate with Project Management and senior consultants on deployments.
• Assist with hardware shipments and integration with third-party HR/Payroll systems.
• Ensure PCI compliance during installations and setups.

Skills

Customer training

Technical implementation

Problem solving

Project coordination

PCI compliance

Education

Bachelor's degree

Tools

POS systems

Payment gateways

Job description

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

What you will be doing:

The Implementation Consultant is responsible for delivering and supporting cashless payment and point-of-sale solutions by installing, configuring, integrating, and troubleshooting systems for clients. The role combines technical implementation, client training, and ongoing support to ensure successful deployments, optimal system performance, and high customer satisfaction.

Who you will work with:

This team is comprised of Project Managers and Implementation Consultants who are committed to providing our clients with high-quality project management and expert services. This position reports to the Implementation Consultant Manager with supervision and assistance from Senior Implementation Consultants.

As Implementation Consultant, you will be responsible for participating as a technical team member in the implementation of, but not limited to, the Quickcharge cashless payment and point of sale solution. You will have significant responsibilities associated with initial installation, configuration, training and client support.

• Independently managingin addition to working with a team to provide services on technical project engagements
• Meeting established goals for utilization, customer satisfaction and project forecast for completion as set by management
• Delivering on-site or remote installation and go-live support for clients
• Deliver expert training and consultative services to provide optimal system functionality
• Assist the Project Management team with the coordination of hardware shipment
• Configuration of interfaces with 3 rd party HR and Payroll systems
• Configuration of Point-of-Sale devices, menus and related features
• Working with credit card gateways to configure POS devices for credit card processing
• Comply with PCI compliance standards during installation of credit card integrations
• Work with 3 rd party vendors to complete project deliverables
• Understand hardware components to provide support and escalation to hardware vendors
• Work with supervisors and management to properly elevate issues through Sales and Development teams
• Troubleshooting of both hardware and software related issues

What You’ll Bring:

Required Qualifications

• Has a degree