Implementation Consultant

RouteGenie; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Health, dental, and vision insurance

Paid time off

401(k) retirement plan

Company-paid parking

Professional development/training

Collaborative culture

Job summary

RouteGenie is seeking a customer-facing professional to support implementations and ongoing customer success in a dynamic SaaS environment. You will collaborate with customers to ensure successful onboarding, adoption, and ongoing optimization of RouteGenie solutions.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple customer engagements, with a focus on delivering measurable value for clients and the company.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2-4 years in customer-facing roles (customer implementation, account management, training, support, or similar).
• Strong technical aptitude with ability to quickly learn new software platforms.
• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical audiences.
• Demonstrated problem-solving skills and ability to think critically under pressure.
• Exceptional organizational skills with ability to manage multiple customer implementations simultaneously.
• Proficiency with Google Workspace Suite.

Responsibilities

Skills

Customer-facing communication

Technical aptitude

Problem-solving

Organizational skills

Written and verbal communication

Education

Bachelor's degree or equivalent practical experience

Tools

Google Workspace

Salesforce

HubSpot

Job description

What We’re Looking For

Required Qualifications

• Bachelor’s degree or equivalent practical experience
• 2-4 years of experience in customer-facing roles (customer implementation, account management, training, support, or similar)
• Strong technical aptitude with ability to quickly learn new software platforms
• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical audiences
• Demonstrated problem-solving skills and ability to think critically under pressure
• Exceptional organizational skills with ability to manage multiple customer implementations simultaneously
• Proficiency with Google Workspace Suite

Preferred Qualifications

• Experience with SaaS products or enterprise software, healthcare SaaS a plus
• Background in customer implementation, project management, or training
• Familiarity with CRM systems (Salesforce, HubSpot) or project management tools
• Experience working directly with customers and managing your own schedule of calls

Why You’ll Love Working Here

• Customer‑First Approach: From initial implementation through long‑term support, our team builds solutions to support our customers for the long term. Proven Results, Fast Innovation: Our platform empowers customers to complete more trips with the same fleet, cut down on no‑shows, and improve billing accuracy. We are continuously innovating and investing in our platform so our customers can improve their operations.
• Culture of Collaboration & Improvement: You’ll work alongside a team of passionate problem-solvers who share knowledge freely, celebrate wins together, and push each other to do their best work.
• Room to Grow: At RouteGenie, you’ll have opportunities to expand your skills, take on new challenges, and innovate in a fast-moving environment where your contributions truly matter.

Benefits & Perks

We know great work starts with a supportive environment. Here’s what we offer:

• Competitive pay with an annual bonus opportunity
• Health, dental, and vision insurance
• Paid time off, holidays, and flexible core business hours
• 401(k) retirement plan with company contribution
• Company paid parking in a covered parking garage
• Professional development opportunities, including training and conferences
• A collaborative, mission‑driven culture where your impact is seen and valued