Implementation Consultant

Automatic Data Processing, Inc.; Tempe (AZ); On-site; USD 70,000 - 110,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking an Implementation Consultant in Tempe, AZ to lead client-focused software implementations from scoping through go-live.

You will collaborate with sales, technical teams, and clients to design, configure, and validate enterprise solutions that meet business needs and performance expectations. The role emphasizes clear technical documentation, test planning, training, and ensuring successful outcomes for customers, with opportunities for mentorship and

Qualifications

• At least 3 years of client service experience.
• At least 1 year of business consulting experience.
• Bachelor's degree or equivalent in education and experience.

Responsibilities

• Act as primary contact and project owner accountable for a successful implementation.
• Drive analysis process (phone calls, emails) to maintain a high degree of client engagement.
• Collaborate with partner resources to create the best design across all systems involved in the scope of the project.
• Write clear and complete Technical Design Document (TDD) that follows ADP best practices.
• Configure a client-specific solution that meets best practices for reliability and supportability.
• Create well designed test plans to fully validate the solution to ensure quality
• Collaborate with partners and 3rd party vendors to unit test solutions prior to the client testing phase
• Write internal solution documentation to ensure ongoing support
• Train the customer users on how to interact with, maintain and validate the solution
• Ensure the client is executing a test plan and reviewing data to confirm expected results
• Obtain client confirmation that they are comfortable with and confident in the solution results

Skills

Client service

Business consulting

Technical writing

Education

Bachelor's degree or equivalent

Job description

ADP is hiring an Implementation Consultant.

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

Review information and high-level requirements obtained during the sales cycle, then finalize details by interacting with client and vendor Subject Matter Experts. Use established best practices to design and document the solution and then configure and implement the solution.

• Act as primary contact and project owner accountable for a successful implementation
• Drive analysis process (phone calls, emails) to maintain a high degree of client engagement
• Collaborate with partner resources to create the best design across all systems involved in the scope of the project
• Write clear and complete Technical Design Document (TDD) that follows ADP best practices
• Configure a client-specific solution that meets best practices for reliability and supportability
• Create well designed test plans to fully validate the solution to ensure quality
• Collaborate with partners and 3rd party vendors to unit test solutions prior to the client testing phase
• Write internal solution documentation to ensure ongoing support
• Train the customer users on how to interact with, maintain and validate the solution
• Ensure the client is executing a test plan and reviewing data to confirm expected results
• Obtain client confirmation that they are comfortable with and confident in the solution results

QUALIFICATIONS REQUIRED:

• At least 3 years of experience working in a client service/customer service environment
• At least 1 year of business consulting experience.
• Bachelor's degree or equivalent in education and experience

QUALIFICATIONS REQUIRED TO SUCCEED IN THIS ROLE:

• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
• Strong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needs
• Ability to communicate clearly and in a directive manner to obtain necessary information and requirements from the client, explains technical concepts in a way that can be understood by the client, establish what tasks need to be completed by whom and by when, and creates credibility and fosters customer confidence
• Strong analytic problem-solving skills with the ability to dive deeper with client details to provide a working custom solution to fit their needs
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Experience with data retrieval, analysis, manipulation, and transformation
• Experience implementing and/or supporting enterprise-grade software solutions; preferably HCM applications (i.e. time & attendance, payroll, accounting, point of sales, or HR-related software applications)
• Experience with technical writing. This can include writing technical summaries of client issues, client-specific support documentation, technical specifications, user guides, or training documentation

YOU'LL ALSO LOVE WORKING HERE BECAUSE YOU CAN:

• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.