Senior Implementation Consultant (HR)

ADP, Inc.; Florida; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Savings Match

Paid Time Off

Job summary

ADP, Inc. is seeking a Senior Implementation Consultant (HR) to lead client onboarding of HCM products and services. You’ll blend analytics and project management to translate business needs into effective solutions, delivering value from day one.

You’ll collaborate with clients and internal teams to ensure successful deployments, applying ADP’s training and service standards. A customer-focused mindset and strong communication are essential for this dynamic, globally oriented role.

Qualifications

• At least 5 years of experience in implementation or business consulting.
• At least 2 years of HR experience.
• Strong client relationship and influential skills.
• Ability to identify risks and mitigate with the team.
• Shows learning agility and critical thinking.
• Excellent verbal and written communication.

Responsibilities

• Be a True Partner, building long-term client trust and analyzing systems.
• Collaborate with cross-functional teams across client projects.
• Recommend and implement tailored HR solutions for clients.
• Drive process improvements and innovative onboarding experiences.

Skills

Client relationship

HR domain knowledge

Project management

Analytical thinking

Communication skills

HRIS / HR systems

Education

Bachelor's degree (preferred)

Tools

Microsoft Office

FinancialForce

HRIS platforms

Job description

ADP is hiring a Senior Implementation Consultant (HR)

• Do you thrive in a results-driven and dynamic atmosphere where client success, achievement, collaboration, and agility are recognized and highly valued
• Do you have a passion for out-of-the-box thinking and a commitment to making sure clients get the most for their investments?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to make your mark?

In this role, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping clients develop the skills and confidence to use our products with ease. You'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

The nature of what you do every day will not change -- your #1 goal is to successfully implement clients on HCM products and services. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of learning opportunities, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you have a way with clients and project team members that builds rapport, establishes trust, and shines with professionalism. You'll provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace. When done successfully, your client satisfaction scores and project team sentiment will make you proud. We'll also have a healthy dose of fun along the way. Not only can you find a career here, but friendships that last in a company that values inclusion.

To learn more about Client Services at ADP, watch here:

https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

• Be a True Partner. Are you the ultimate relationship builder? You will partner with clients to truly understand their business and related needs, building long-term trust. You will become the most credible resource, focused on analyzing the client's existing systems, interface requirements, and business processes.
• Collaborate and Connect. Looking for new ways to pique your business curiosity? You will stay informed and in tune with HCM capabilities, new product features, and functionality challenges that may arise across other work streams. You will be a team player who seeks to understand the business and asks questions to other members of the client project team, sales, and client service
• Think Like a Client, Act Like an Owner. Not afraid to be the owner of your domain? You will be confident in recommending and implementing the appropriate solutions to clients based on their unique needs and ADP's impressive HCM offerings. You will incorporate new processes, tools, and approaches when recommending an ADP solution.
• Create and Innovate. Are you a champion of best practices and process improvement? You will adopt a lifelong learner mentality that enables your career to soar by participating in process improvement initiatives and finding new ways to improve the business. You will be the driver of innovation by pioneering new initiatives to enhance the client experience.

TO SUCCEED IN THIS ROLE: Requirements

• You have at least 5 years of experience working in an implementation or business consulting environment
• You have at least 2 years of experience working in HR
• You leverage strong client relationship skills including the ability to influence and guide the client to the best solution to help resolve their client need
• You recognize project risks and proactively partner with the team to document and mitigate
• You demonstrate learning agility and critical thinking skills and apply best practice concepts and experience in new implementation situation
• You have excellent analytical, time management, and communication skills (verbal and written)

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE: Preferred Qualifications

• You bring industry expertise to each client solution and apply HR best practices through in-depth client consultation
• You maintain focus and work effectively with multiple demands
• You work both independently to provide solutions to the client and as part of a team to accomplish implementation task
• You are comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• You're proficient in the latest web technologies with working knowledge of various operating systems
• You're proficient using Microsoft Office, FinancialForce, -other relevant system-
• You have highly-recognized professional certifications such as: PMP, PgMP, PHR, SPHR, CCP, CBP, HCS

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $0.00 - $0.00 / Year*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.