Implementation Consultant

Unlimited Systems; Cincinnati (OH); Hybrid; USD 84,000 - 100,000; Full time

Job summary

A leading company in healthcare technology is seeking a Client Services Coordinator to ensure the success of cancer treatment centers. The role involves implementing and training clients on customized software solutions, requiring strong communication and organizational skills. Join a supportive team and enjoy a hybrid work environment with comprehensive benefits.

Benefits

Structured annual bonus program

Company matching 401(k)

Employee Health and Dental insurance premiums fully paid

Professional training opportunities

Fun team-building activities

Qualifications

• Minimum of 1 year of software implementation and training experience.
• Eligible to work in the United States without visa sponsorship.

Responsibilities

• Provide onsite training support as needed.
• Conduct remote product and process training for customers.
• Respond to client inquiries via telephone and e-mail.

Skills

Strong verbal and written business communication skills

Ability to manage multiple tasks

Strong organizational skills

Problem-solving skills

Self-motivator

Time management skills

Education

Bachelor’s Degree in Business Administration

Job description

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Client Services Coordinator @ Unlimited Systems | Psychology Degree

About Unlimited:

Unlimited Systems is a group of healthcare leaders, revenue cycle experts, tech gurus, and client success champions committed to simplifying revenue cycle management for specialty healthcare providers. For over two decades, we’ve been delivering market-leading technology solutions proven to help oncology and other specialties automate complex tasks, reduce unnecessary manual effort, and accelerate cash flow.

Recognized as a Cincinnati Top Workplace, we take pride in taking care of our people by ensuring everyone knows where we’re headed, how we’re getting there, and how to be part of the process. Each member of our team works with leading-edge technologies to maintain and support a full range of commercial software products deployed across our national client base. With Unlimited Systems you will have the opportunity to develop a solid understanding of healthcare technology and enhance your skills in customer relationship management, professional consulting, leadership, and healthcare software innovation. New Consultants join our Client Services department, a team of supportive and positive individuals who strive to exceed expectations with each customer interaction.

Minimum Qualifications:

• Bachelor’s Degree in Business Administration or relevant field required
• Eligible to work in the United States without visa sponsorship

Associate Implementation Consultants Characteristically Have:

• Strong verbal and written business communication skills
• Ability to manage multiple tasks with varying priorities
• Strong organizational and problem-solving skills
• Self-motivator with strong time management skills
• Minimum of 1 year of software implementation and training (or other relevant experience) and is highly successful in their current role

About the Job:

As an Associate Implementation Consultant on our Revenue Cycle Performance team, you will be ensuring the success of our national client base of cancer treatment centers, implementing and training our customized software solutions. We are seeking personable, responsive, motivated team members to join both our expanding, close-knit team of professionals! Implementation Consultants work directly with new and existing customers to ensure their system configuration and workflows are as efficient and effective as possible.

Duties and Responsibilities:

• Provide onsite training support as needed
• Conduct on-demand remote product and process training for internal and external customers
• Coach clients through implementing workflow changes
• Product implementation and configuration
• Responding to client inquiries via telephone and e-mail using internal case management software
• Facilitating service and product delivery satisfaction through cross-functional team collaboration
• Identifying high-priority issues and responding with a standardized escalation process
• Building proficiency on Unlimited Systems’ software products and service offerings
• Leveraging Unlimited Systems’ tools, processes, and standards
• Travel up to 75%

Compensation Plan:

• Full-time position - base salary commensurate with skills/experience, plus travel incentive(s)
• Structured annual bonus program
• Company matching 401(k)
• Employee Health and Dental insurance premiums fully paid by Unlimited Systems
• Recognized Top Workplace
• Hybrid work environment – primarily work from home with intermittent in-office touchpoints
• Professional training opportunities
• Fun team-building and community involvement activities
• Modern office with company-provided beverages
• Fitness, entertainment, dining, and shopping options near office headquarters

Unlimited Systems is a drug-free and non-smoking work environment. We require a background check and initial/random drug screening for all members of our professional staff. To learn more about our company, services, and products, visit www.unlimitedsystems.com.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  Software Development

Referrals increase your chances of interviewing at Unlimited Systems by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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