Implementation Consultant

Snyk Ltd.; Boston (MA); In loco; USD 120.000 - 150.000; Tempo pieno

Descrizione del lavoro

Snyk Ltd. is seeking an Implementation Consultant to guide enterprise customers through post-sales onboarding, delivering multi‑customer deployments of the Snyk platform across SDLC, CI/CD, and cloud environments.

You’ll blend hands-on technical work with project delivery to ensure customers are set up correctly and actively using the platform. You will join the Customer Solutions team, collaborating with Technical Success, Support, Sales, and Product to turn security goals into measurable

Competenze

• 3+ years in technical consulting or customer-facing technical role with hands-on SaaS implementation.
• Solid understanding of SDLC and modern DevOps, and security integration.
• Experience with CI/CD tooling (Jenkins, GitHub Actions, GitLab, Azure DevOps, Kubernetes).
• Ability to manage multiple customer projects and meet deadlines.
• Ability to explain complex topics clearly to engineers and managers.
• Genuine interest in application security and developer‑first approach.
• Strong relationship-building and project management skills.
• Familiarity with AI-assisted development tools and evolving security needs.

Mansioni

• Deliver customer implementations from kickoff to closure following onboarding methodology.
• Manage a portfolio of onboarding engagements with guidance from seniors.
• Configure Snyk rollout to fit customer SDLC, CI/CD tooling, and cloud environment.
• Lead kickoff meetings, run sessions, and provide status updates to stakeholders.
• Capture requirements and translate them into actionable platform capabilities.
• Contribute to onboarding playbooks and assets to ensure consistency.
• Collaborate with Sales, Product, Engineering, and Support to remove blockers.
• Troubleshoot integration issues across source control, CI/CD, containers, and cloud.
• Show developers how to apply secure, developer-first practices post-engagement.
• Share feedback with product/enablement teams to improve offerings.

Conoscenze

Technical consulting

DevOps knowledge

CI/CD tooling

Communication

Project management

AI-assisted tools

SaaS implementation

Security practices

Formazione

Computer Science degree or equivalent

Strumenti

Jenkins

GitHub Actions

GitLab

Azure DevOps

Kubernetes

Descrizione del lavoro

Unleash AI Innovators, Securely

Software is being rewritten in real time. AI agents are starting to write more code than humans do, at a speed no security team has ever had to match, and that single shift is opening up the biggest opportunity our industry has seen in a decade. We're not bracing for it, we're building the company that owns it.

Snyk is building the next generation security platform where security isn't a set of tools people operate. It's a team of security agents working alongside your engineers, finding, fixing, and governing risk at the speed software is now built. These agents work alongside both the company build and the agents they adopt. Security stops being a queue of work waiting for people, and becomes a coordinated workforce companies direct and trust.

Job Summary

Snyk is hiring an Implementation Consultant to guide enterprise customers through post-sales onboarding, taking them from signed contract to a working application security program. You will deliver implementation engagements for a defined set of customers, working with development and security teams to deploy the Snyk platform across their SDLC, CI/CD pipelines, and cloud infrastructure. This role combines hands‑on technical work with project delivery: you are the person customers rely on to get Snyk set up correctly and in use by their teams.

About the Team

The Customer Solutions team owns the technical success of Snyk's customers after the deal closes, from first onboarding session through full platform adoption. Implementation Consultants work alongside Technical Success, Support, Sales, and Product to turn a customer's security goals into a deployed, measurable program. As Snyk's install base continues to grow, this team is expanding to keep delivering a world‑class onboarding experience at scale.

What You’ll Do

• Deliver customer implementations from kick‑off through closure, following Snyk's onboarding methodology and keeping scope, schedule, and risk on track.

• Manage a portfolio of onboarding engagements at the same time, with guidance from senior consultants and your manager on complex or unfamiliar situations.

• Work with development and security teams at customer organizations to configure a Snyk rollout that fits their SDLC, CI/CD tooling, and cloud environment.

• Run project kick‑offs, working sessions, and regular status reviews, keeping customer stakeholders informed on progress, dependencies, and open issues.

• Capture customer technical requirements and relay them to Snyk's internal teams, and explain Snyk's platform capabilities in terms a customer's engineers can act on.

• Use and contribute to Snyk's onboarding playbooks, templates, and technical assets so that each implementation is consistent and repeatable.

• Collaborate with Sales, Product Management, Engineering, and Support to resolve blockers and help customers reach value faster.

• Troubleshoot integration and configuration issues hands‑on across source control, CI/CD, container, and cloud environments.

• Show customer teams how to apply developer‑first security practices so adoption continues after the engagement ends.

• Share recurring issues and feedback from the field with product and enablement teams.

What you’ll bring

• 3+ years in technical consulting, professional services, or another customer‑facing technical role, including hands‑on SaaS software implementation.

• Working knowledge of the SDLC and modern DevOps methodologies, and an understanding of where security fits into both.

• Hands‑on experience with CI/CD and DevOps tooling (for example Jenkins, GitHub Actions, GitLab, Azure DevOps, Kubernetes).

• Experience managing multiple customer projects at once and delivering them on schedule.

• The ability to explain technical topics clearly to audiences ranging from individual developers to security and engineering managers.

• Genuine interest in application security and belief that a developer‑first approach is the right way to solve it.

• Consultative aptitude for bringing people, technology, and process together, with strong relationship‑building and project management skills.

• Working fluency with AI‑assisted tools (Claude, Gemini, or similar) and comfort with how AI‑generated code is changing what customers need to secure.

• Excellent written and verbal communication, plus an organized and disciplined approach to problem solving.

• Nice to have: proficiency in a scripting language such as Python, JavaScript, or another modern language.

• Nice to have: prior experience as a solutions architect, sales engineer, or technical account manager for AppSec, CI, or DevSecOps products.

• Nice to have: a security certification such as CISSP, CSSLP, or CEH.

• Nice to have: a Project Management Professional (PMP) certification or equivalent project management credential.

• Nice to have: a Computer Science degree or equivalent programming background, and exposure to enterprise‑scale web technologies and microservices.

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Equal Employment Opportunity

Snyk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.