Implementation and Enrollment Specialist

Nanyuki Sports Club; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Nanyuki Sports Club is seeking a detail-oriented Implementation Specialist to support customer needs throughout the software launch process. This role involves collaborating with teams to align project goals, documenting interactions, and troubleshooting enrollment issues, ensuring a smooth implementation experience for customers.

Qualifications

• Experience in customer service and implementation roles.
• Excellent verbal and written communication skills.
• Ability to explain complex technologies in customer-friendly terms.

Responsibilities

• Collaborate with Implementation Manager and support customers through software launch.
• Document customer interactions and manage implementation using Monday.com.
• Support payer analysis and troubleshoot enrollment issues.

Skills

Customer service

Attention to detail

Analytical skills

Problem-solving

Time management

Education

Associate degree or higher in a relevant field

Tools

Monday.com

Job description

Implementation of Systems and Services

o Collaborate with the Implementation Manager to align execution goals and achieve project milestones.

o Work closely with customers to understand their needs.

o Support new customers from the signing of the contract through the software launch date.

o Configure software settings for customers in preparation for software go-live dates.

Documenting and Reporting

o Document customer interactions and track progress.

o Use Monday.com to manage multiple customer implementation boards. Excellent attention to detail is essential and will aid in the achievement of deadlines.

o Customize the customer implementation boards on Monday.com and the processes as needed to adhere to the customer’s desired workflow.

o Gather and consolidate information required for successful implementation.

o Provide any administrative tasks that may be required for a successful software launch.

Enrollment Management

o Support the Payer Analysis process to evaluate key procedures and perform payer enrollments.

o Support the enrollment process of payers and policies into their respective portals and clearinghouses.

o Maintain and document the processes as they grow and evolve.

o Troubleshoot enrollment issues as they develop and document steps to provide complete solutions.

Key Competencies

• · Excellent customer service and the ability to work collaboratively with others
• · Keen eye for detail, expert knowledge of data storage systems, and a meticulous approach to information
• · Sharp analytical and problem-solving skills
• · Excellent at multi-tasking and time management
• · A constant desire to grow, learn, and explore new things

Education and Experience

• · Associate degree or higher education in a relevant field
• · Excellent problem solving and root cause analysis skills
• · Excellent verbal and written communication skills

• · Able to explain complex technologies in ways useful to the customer