Implementation Analyst II — WMS & Logistics Solutions

DHL Supply Chain; Westerville (OH); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

Generous PTO

Job summary

DHL Supply Chain is seeking an Implementation Analyst II to support and implement pre-defined IT solutions for client sites, including warehouse management system configurations and SOP development. The role involves coordinating with customers, analyzing requirements, and delivering quality project execution across multiple sites.

You will participate in testing, training, and go-live activities, applying IT methodologies to ensure consistent delivery and client satisfaction in a fast-paced

Qualifications

• Bachelor's Degree in IT similar field or equivalent 4 years work experience, required.
• Some knowledge of working in an IT environment, preferred.
• Some knowledge of logistics and supply chain, preferred.

Responsibilities

• Analyzes customer and business partner requirements to understand and apply systems implementation concepts and principles to effectively implement and support business systems solutions.
• Contributes to development of implementation and support cost estimates.
• Prepares and delivers status reports to team leader, senior management and other project leaders.
• Recommends basic configuration strategies for predefined IT solution(s) that meet or exceed the requirement of customers and business partners.
• Participates in development of concept of systems development, software demonstration preparation and execution, and goodness of fit/solution design review for meaningful business opportunities.
• Facilitates and supports business acceptance testing process with customers, analysts and project leaders for custom and package application projects.
• Applies entry-level industry specific knowledge to deliver solutions.
• Performs system setup, configuration, testing, training, trouble-shooting and go-live support.
• Facilitates user training for hourly associates and supervisors.

Education

Bachelor's Degree in IT or related field

Job description

DHL Supply Chain is seeking an Implementation Analyst II to support and implement pre-defined IT solutions for client sites, including warehouse management system configurations and SOP development. The role involves coordinating with customers, analyzing requirements, and delivering quality project execution across multiple sites.

You will participate in testing, training, and go-live activities, applying IT methodologies to ensure consistent delivery and client satisfaction in a fast-paced